Summary
Overview
Work History
Education
Skills
Timeline
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Arielle Calara-Tran

San Jose,CA

Summary

Highly motivated and resourceful Associate Benefits Program Manager with 8 years of experience managing and supporting benefits programs for organizations with 10,000 - 150,000+ employees. Provides exemplary service regarding benefits support. Excellent reputation for resolving problems, improving employee morale, and driving overall operational improvements to employees' lives and the overall organization.

Overview

7
7
years of professional experience

Work History

Associate Benefits Program Manager

Salesforce
02.2021 - Current
  • Managed financial wellbeing programs and US wellness centers, and global education and wellbeing reimbursement programs.
  • Evaluated costs and benefits of wellbeing programs.
  • Reviewed vendor invoices, resolve disputes, and report fees and costs.
  • Assisted the Benefits team with Open Enrollment and M&As.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Participated in vendor selection and management process for program initiatives.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Benefits Program Specialist

Salesforce
07.2019 - 02.2021
  • Managed US wellness centers and global education reimbursement program.
  • Supported various other wellbeing programs such as mental health, financial wellbeing, caregiving, and global wellbeing reimbursement.
  • Managed employee perks program.
  • Evaluated costs and benefits of wellbeing programs
  • Reviewed vendor invoices, resolved disputes, and reported fees and costs.
  • Worked with third-party vendors to keep benefits information up to date in benefits site and videos.
  • Assisted with M&As and Open Enrollment.
  • Assisted with design and implementation of various employee benefits programs.

Benefits Analyst

Salesforce
03.2019 - 06.2019
  • Managed Salesforce.org's US commuter, education reimbursement, and wellness reimbursement programs.
  • Created Benefits process documents and FAQ articles.
  • Partnered with Payroll department to ensure accurate and timely payments and reporting.
  • Processed and approved mid-year life events/QLEs in Workday.
  • Managed and processed Evidence of Insurability (EOIs) statuses in Workday.
  • Provided broker vendor with a monthly benefit census report.
  • Responded to benefit-related questions in Ticketing System.
  • Maintained AMERS and EMEA LOA Tracker.
  • Partnered with third-party administrators to investigate discrepancies, claim issues, and provide information in non-routine situations.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.

Benefits Analyst

Concentrix
04.2018 - 02.2019
  • Managed data in HR system (Workday) and data feeds to vendor systems (Cigna and WageWorks).
  • Assisted with Workday implementation and integrations.
  • Processed and approved mid-year life events/QLEs.
  • Worked with Payroll to calculate and ensure correct payroll adjustments (Refunds/Retro deductions).
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Processed and approved mid-year life events/QLEs.
  • Processed QMCSOs (Qualified Medical Child Support Orders).
  • Implemented, launched, and managed Open Enrollment and assisted Open Enrollment test case scenarios.
  • Provided broker vendor with a monthly demographic report on active medical plans and COBRA enrolled medical plans.
  • Managed US Benefits Help Desk Ticketing System and Benefits Workday Inbox.

Benefits Administrator

Concentrix
11.2016 - 04.2018
  • Managed data in HR system (Fusion) and data feeds to vendor system (Payflex).
  • Managed and responded to US Benefits Mailbox and US Benefits Help Desk Ticketing System.
  • Worked with vendor (Principal) and HR managers to process STD/LTD disability claims.
  • Implemented, launched, and managed Open Enrollment and assisted Open Enrollment test case scenarios.
  • Processed manual updates to vendors for SSN changes, term reversals, and other data corrections that were not compatible with the HRIS interface.
  • Manually created COBRAs and Initial Notices on Payflex.
  • Manually ran overage dependents report through Cigna and terminated their coverage in Fusion.
  • Managed continuous enrollment processes, as well as yearly enrollment periods.

Education

Bachelor of Arts (B.A.), Psychology -

San Jose State University
01.2016

Skills

  • Benefits Administration
  • Documentation and Reporting
  • Research and Analytical Skills
  • Organizational and Time Management Skills
  • Verbal and Written Communication Skills
  • Knowledge of Employee Benefits and Laws

Timeline

Associate Benefits Program Manager

Salesforce
02.2021 - Current

Benefits Program Specialist

Salesforce
07.2019 - 02.2021

Benefits Analyst

Salesforce
03.2019 - 06.2019

Benefits Analyst

Concentrix
04.2018 - 02.2019

Benefits Administrator

Concentrix
11.2016 - 04.2018

Bachelor of Arts (B.A.), Psychology -

San Jose State University

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