Arielle Cohen
Branford,CT
Summary
Motivated and highly organized Group Sales Manager, former Event Coordinator, experienced in planning, executing, and overseeing a variety of events, from corporate meetings to large-scale conferences and social gatherings. Demonstrates strong leadership, problem-solving abilities, and attention to detail, with a focus on optimizing processes and driving team success. Passionate about supporting the university’s mission through effective event planning, and eager to apply my leadership skills and event expertise in an Assistant Director of Events role to contribute to the success and growth of the campus community.
Overview
13
13
years of professional experience
Work History
Basin Harbor Club
Vergennes, VT
01.2024 - Current
- Develop and maintain accounts to build group business, particularly midweek, layering on programs throughout the season where additional occupancy is needed to attain revenue optimization.
- Responsible for negotiating and contracting new business.
- Work closely with Revenue Management daily to secure rate quotes for prospective clients.
- Generate proposals and presentation materials to secure groups.
- Foster relationships with former Basin Harbor clients and overall accounts, as well as generate new contacts to grow the resort’s portfolio of business.
- Proactively research, network, and solicit groups, retreats, and conferences that will stay for multiple nights and spend ancillary revenue, taking advantage of the resort’s many offerings.
- Work with the Group Event Coordinator and Banquet Manager by confirming details such as menu selection, room setup, and program timelines that were discussed in the contracting process.
- Assist in the creation of floor plans with an accurate layout of the event, including all details and BEO requirements as necessary.
Sales & Event Coordinator
Basin Harbor Club
Vergennes, VT
06.2022 - 01.2024
- Liaised with clients to understand their vision and requirements, customizing events to meet their specific needs.
- Plan, up-sell, and outline details of assigned events with clients, including space requirements, times, equipment, menus, etc.
- Complete banquet event orders, prepare the appropriate paperwork, coordinate with the appropriate areas in the resort, and resolve any issues, complaints, and/or problems to ensure quality product delivery and customer satisfaction.
- Give potential customers tours of the facilities.
- Follow established standard operating procedures; this includes the timely distribution of information internally, as well as annual and scheduled updates to sales tools, including menus, email templates, and photo inventory.
- Regularly update other resort staff to ensure that constant and consistent communication is maintained.
- Extremely strong customer service skill set, with experience responding to a high-level-demand customer base.
- Proof Contracts/Letters of Agreement to ensure accuracy and consistency.
- Develop diagrams and floor plans for event setup requirements.
- Developed and maintained event timelines, ensuring all tasks were completed on schedule.
- Apply industry knowledge and personal expertise to customize meetings, conferences, and conventions to specific standards.
- Coordinate with internal teams to ensure the timely delivery of products and services for events.
- Provide on-site support during the day of the event, including hands-on execution, and problem-solving.
- Produce invoices for events and monitor fee collection.
- Attend and participate in annual industry events and trade shows.
- Conducting post-event analysis and documentation, focusing on customer preferences, financial aspects, and key successes and challenges, to inform and improve future events.
Loan Servicing Operations Analyst
Guilford Savings Bank
Guilford, CT
01.2021 - 06.2022
- Various tasks related to servicing existing loans and onboarding new ones.
- Auditing of loan boardings to ensure accurate settings and reporting.
- Process payoffs, releases, and curtailments for residential loans.
- Daily report reviewing, correcting any errors, or misapplied payments.
- Resolve routine and complex inquiries from customers, title companies, and vendors each day.
- Daily reconciliation of general ledgers.
- Rate updating and reporting.
Universal Banker
Guilford Savings Bank
Guilford, CT
04.2019 - 01.2021
- Gathered customer information, set up new accounts and services, and explained important restrictions, benefits, and requirements of each.
- Prepared and processed daily deposits, including daily, monthly, and yearly reconciliation.
- Performed, tracked, and maintained monthly branch audits. Branch was consistently recognized for having perfect audits, with no outstanding issues.
- Processed and filed data and documents accordingly, with the utmost confidentiality.
- Handled inquiries and requests, or, as needed, directed visitors and/or communications to appropriate staff.
- Coordinated with the Loan Servicing Department to provide customers with details such as loan payoff amounts, principal, interest, and escrow balances due.
- Maintained the cash drawer by following exact procedures for transactions and strong security protocols.
- Assisted customers with understanding and using technical tools, such as mobile applications and online banking.
- Completed routine teller tasks with high accuracy, including transfers, deposits, and bill payments.
- Sold, up-sold, and cross-sold products to bank customers to achieve revenue targets.
- Served as a public face of Guilford Savings Bank for callers, visitors, mail, and email correspondence.
- Voted by management, All-Star of the Month in February 2020 for dedication and teamwork.
- Notary Public.
Loyalty/Cust. Service Leader (Assistant Manager)
IKEA Home Furnishings
New Haven, CT
10.2017 - 04.2019
- Expanded the customer base by planning and executing store events focused on promoting products and their uses.
- Lead the promotion and growth of the Customer Loyalty Program to drive repeat visitation.
- Scheduling to ensure optimal staffing for efficient, effective performance.
- Responsible for completing administrative tasks such as payroll approval, performance improvement plans, development plans, mid-year, and annual performance evaluations.
- Trained and motivated a team of seven direct reports to perform in a manner that built customer satisfaction and loyalty, leading to both customer and co-worker retention, and growth.
- Responsible for hiring, including the utilization of recruiting software, training, development, and leading the direct team.
- Provided the vision and purpose of initiatives to the team, ensuring buy-in and commitment.
- Responsible for planning major retailer events for peak weekends ($500,000+).
- Credit Card Ambassador: Responsible for training over 250 co-workers on how to sell financing options.
- Participated in the Situational Leadership Program to better understand different learning styles and management skills, to become a more effective and efficient leader.
- Obtained CPR and Red Cross certifications.
Cash Office Leader (Assistant Manager)
IKEA Home Furnishings
New Haven, CT
02.2016 - 10.2017
- Joint management of more than 25 cashiers, as well as sole management of a team of six employees in the childcare area.
- Trained cashiers to ensure compliance with policies and regulations, while also providing feedback to ensure the successful development and performance of all team members in the areas of business growth, productivity, and customer retention.
- Execution of the daily, monthly, and yearly reconciliation process, reporting to the store accountant.
- Calculated and logged daily cashier reconciliations, and any discrepancies.
- Calculated and reported daily sales numbers to the store and management team.
- Ensured the balance of daily and monthly safe audits, along with individual till audits.
- Money ordering and handling.
- Executed a variety of transactions throughout the day, including cash, credit, and debit card transactions.
- Recognized by the regional Risk & Compliance management team for exceptional compliance with operational procedures and risk management policies.
Head Cashier & Operations Supervisor
Forever 21
Milford, CT
02.2014 - 02.2016
- Trained and monitored employees on company policies and expectations, cashier training, loss prevention policies and procedures, and product standards information.
- Responsible for overall store maintenance by overseeing cash handling, facilities, safety, and loss prevention.
- Joint supervision of approximately 40 employees.
Special Needs Caregiver
New Haven Board Of Education
New Haven, CT
03.2012 - 06.2013
- Provided direct supervision and assistance to special-needs students on the school bus.
- Provided support for students who may have physical or emotional disabilities while traveling on the bus.
- Ensured that all safety regulations were adhered to during transport.
Education
High School Diploma -
West Haven High School
West Haven, CT2011
Skills
- Managing events start to finish
- Event and conference coordination and execution
- Proficient in technology, including but not limited to Microsoft Office, Amadeus, Salesforce, Sertifi, Canva, POS
- Client relationship development
- Decision-making
- Problem-solving
- Event billing
- Event sales
- Superior organizational skills and attention to detail
- Multi-tasking, with a constant strive for efficiency
- Strong administrative skills
- Strong analytical skills
- Strong leadership skills
- Staff training and development, team building
- Knowledgeable in design and editing
- Excellent in a fast-paced work environment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Basin Harbor Club
01.2024 - Current
Sales & Event Coordinator
Basin Harbor Club
06.2022 - 01.2024
Loan Servicing Operations Analyst
Guilford Savings Bank
01.2021 - 06.2022
Universal Banker
Guilford Savings Bank
04.2019 - 01.2021
Loyalty/Cust. Service Leader (Assistant Manager)
IKEA Home Furnishings
10.2017 - 04.2019
Cash Office Leader (Assistant Manager)
IKEA Home Furnishings
02.2016 - 10.2017
Head Cashier & Operations Supervisor
Forever 21
02.2014 - 02.2016
Special Needs Caregiver
New Haven Board Of Education
03.2012 - 06.2013
High School Diploma -
West Haven High School
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