Arielle Cooper
Las Vegas,Nevada
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Southwest Contemporary Women's Care
09.2023 - 02.2024
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized, maintained and updated information in computer databases.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected credit card payments, processed transactions and updated relevant records.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Developed strong working relationships with team members, promoting positive work environment.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Received and routed laboratory results to correct clinical staff members.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at front desk.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Administrative Assistant
Brighter Tomorrow's Family Services
07.2021 - 08.2023
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Ensure that patients receive care they need and make sure all information about them has been recorded correctly
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Collected, Verified, Recorded, and processed client demographics, and referral information.
- Kept up with inventory and ordered office supplies as needed.
- Organized paperwork such as charts and reports for office and patient needs.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Transported clients to and from any medical or important appointments clients had.
Education
High School Diploma -
Centennial High School
Las Vegas, NV06.2015
Skills
- Customer Service
- Telephone Etiquette
- Appointment Scheduling
- Mail handling
- Office Administration
- Professional Demeanor
- File Organization
- Package routing
- Document retrieval
- Prioritization
- Program files maintenance
- Organizing and Categorizing Data
- Administrative Support
- Calendar Management
- Filing
- Microsoft PowerPoint
Timeline
Front Desk Receptionist
Southwest Contemporary Women's Care
09.2023 - 02.2024
Administrative Assistant
Brighter Tomorrow's Family Services
07.2021 - 08.2023
High School Diploma -
Centennial High School
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