Summary
Overview
Work History
Education
Skills
Timeline
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Arielle Dye

Hesperia,CA

Summary

Dynamic professional with a proven track record at Harrahs Laughlin, excelling in customer relationship management and event coordination. Recognized for delivering exceptional service, fostering guest loyalty, and enhancing engagement through targeted marketing campaigns. Adept at conflict resolution and maintaining safety regulations, ensuring memorable experiences for all guests.

Overview

16
16
years of professional experience

Work History

Spark Driver

Spark
Hesperia, California
11.2024 - Current
  • Maintained accurate logs of deliveries and mileage records.
  • Assisted in loading and unloading cargo as needed.
  • Delivered goods and services to customers on time and in excellent condition.
  • Secured merchandise, avoiding damage during transportation.
  • Achieved consistently high customer scores due to exceptional service.

Casino Host

Harrahs Laughlin
Laughlin, Nevada
11.2013 - 07.2018
  • Welcomed guests and ensured exceptional customer experiences at Harrahs Laughlin.
  • Coordinated special events and promotions to enhance guest engagement and enjoyment.
  • Managed VIP guest relationships, providing personalized service and support.
  • Collaborated with casino staff to address guest inquiries and resolve issues promptly.
  • Assisted with player rewards program, tracking eligibility and benefits for guests.
  • Developed strong rapport with guests, fostering loyalty and repeat visits to the casino.
  • Monitored game activity and guest behavior to ensure a safe gaming environment.
  • Assisted with in-house reservations for restaurants, shows and spa services to deliver maximum guest satisfaction.
  • Used player tracking system to determine eligibility for complementary services and prizes.
  • Advised guests and employees on current and upcoming events, festivals, concerts, and special guest appearances to facilitate interest.

Special Events Coordinator

Colorado Belle Casino Resort
Laughlin , NV
02.2010 - 07.2013
  • Coordinated logistics for various events at a premier casino resort.
  • Managed vendor relationships to ensure seamless event execution.
  • Developed event schedules to optimize resource allocation and timing.
  • Oversaw setup and breakdown of event spaces to meet client specifications.
  • Ensured compliance with safety regulations during event planning and execution.
  • Collaborated closely with internal teams such as IT staff or audio and visual technicians when necessary.
  • Coordinated and managed all logistics for special events, including venue selection, catering, decorations, entertainment, transportation and security.
  • Developed targeted marketing campaigns to attract diverse casino clientele.
  • Analyzed customer data to identify trends and improve marketing effectiveness.
  • Coordinated loyalty programs to increase customer retention and satisfaction levels.
  • Oversaw social media channels to enhance online presence and community interaction.
  • Monitored online reviews from customers and responded appropriately when necessary.

Education

High School Diploma -

Apollo High School
Simi Valley, CA
07-2002

Some College (No Degree) - Marketing Management

Victor Valley College
Victorville, CA

Skills

  • Delivery logistics
  • Cargo securing
  • Safety regulations
  • Customer relationship management
  • Event coordination
  • Conflict resolution
  • Communication strategies
  • Team collaboration
  • Time management
  • Attention to detail
  • Customer service
  • Friendly and outgoing
  • Confidentiality
  • Punctual and reliable
  • Flexible schedule

Timeline

Spark Driver

Spark
11.2024 - Current

Casino Host

Harrahs Laughlin
11.2013 - 07.2018

Special Events Coordinator

Colorado Belle Casino Resort
02.2010 - 07.2013

High School Diploma -

Apollo High School

Some College (No Degree) - Marketing Management

Victor Valley College

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