Arielle Efford
Richmond,CA
Summary
Versatile and dynamic professional with a proven track record in guest relations management and strategic planning as the main brand ambassador at Motel 6. Above and beyond my main role. So Excellent at enhancing guest satisfaction through innovative marketing strategies and efficient complaint handling, boosting revenue and operational efficiency. Skilled in emergency preparedness and fostering community relations, consistently achieving high performance in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Guess services supervisor
Motel 6 Hotel
Richmond, Ca
07.2023 - Current
- Provided services efficiently and with high level of accuracy.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Developed and implemented marketing strategies to promote hotel services.
- Trained junior team members in customer service strategies and property policies.
- Set and managed policies for concierge services and guest relations.
- Reviewed upcoming events and planned for expected challenges.
- Led weekly staff meetings to maintain continuity of service and quality standards.
- Monitored team performance to confirm customer service standards were consistently met.
- Processed guest payments and provided accurate change.
- Created and managed accurate occupancy forecasts and budgets.
Assistant Teacher
Elementary School
Benicia, California
08.2020 - 06.2022
- Completed daily reports, meal count sheets, and attendance logs.
- Supported student physical, mental, and social development using classroom games and activities.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised recess, lunch and daily student intake and dismissal.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Monitored and reported student progress and development, offering mentoring as needed.
Cashier
Walmart
08.2018 - 12.2019
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Human Services - Human Services
Monroe Valley Community College
West Monroe, LASkills
- Revenue management
- Emergency preparedness
- Front desk operations
- Budget planning
- Guest relations management
- Property maintenance
- Security management
- Reservation management
- Complaint handling
- Sales and marketing
- Housekeeping supervision
- Dining reservations
- Vendor interaction
- Strategic planning and analysis
- Guest accommodations
- Guest experiences
- Guest services management
- Housekeeping oversight
- Office and staff streamlining
- Hospitality
- Community relations
- Front office staff
- Safety procedures
Timeline
Guess services supervisor
Motel 6 Hotel
07.2023 - Current
Assistant Teacher
Elementary School
08.2020 - 06.2022
Cashier
Walmart
08.2018 - 12.2019
Human Services - Human Services
Monroe Valley Community College