Arielle Harnois
Tiverton
Summary
Experienced in providing personal care assistance, focusing on enhancing client independence and quality of life. Developed and implemented tailored care plans that addressed individual needs, while effectively monitoring health indicators and communicating changes to healthcare professionals. Facilitated group activities to promote social interaction and communication skills, contributing to a supportive environment for clients. Trained new staff on best practices, ensuring adherence to safety protocols and fostering a collaborative team atmosphere.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
Work History
DSP
Maher center
Middletown
06.2024 - Current
- Assisted individuals with daily living activities, promoting independence and enhancing overall quality of life.
- Developed and implemented personalized care plans, ensuring alignment with individual needs and preferences.
- Monitored health indicators and reported changes to the appropriate healthcare professionals for timely interventions.
- Facilitated engaging group activities to encourage social interaction and improve communication skills among clients.
- Trained new staff on best practices for client interaction and safety protocols, fostering a supportive team environment.
- Provided emotional support and guidance to clients and families, strengthening relationships and community bonds.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Monitored health and well-being of clients and reported significant health changes.
Private Home Caregiver
Private Home Health Care
Fall River
08.2017 - 06.2024
- Assisted clients with daily living activities, enhancing their independence and improving overall quality of life.
- Monitored and recorded vital signs, ensuring timely communication of health status to healthcare professionals.
- Provided companionship and emotional support, fostering a positive environment for clients and reducing feelings of isolation.
- Conducted regular safety checks around the home, minimizing hazards and ensuring a secure living environment for clients.
- Developed personalized care plans in collaboration with families, addressing individual needs and preferences effectively.
- Administered medications as prescribed, ensuring adherence to care plans and promoting client safety.
- Maintained clean and well-organized environment for client happiness and safety.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Laundered clothing and bedding to prevent infection.
Customer Service Representative
Comcast
Fall River
02.2012 - 02.2017
- Provided exceptional customer support by resolving inquiries and complaints, enhancing overall customer satisfaction and loyalty.
- Utilized CRM systems to document interactions and track customer issues, improving response efficiency and accuracy.
- Collaborated with cross-functional teams to streamline processes, resulting in quicker resolution times for customer concerns.
Education
Bmc Durfee High School
Fall River, MassachusettsCosmetology
Rob Roy Academy
Skills
- Personal care assistance
- Health monitoring
- Medication administration
- Care plan development
- Hygiene support
- Light housekeeping
- Vital signs monitoring
- Crisis intervention
- Client advocacy
Timeline
DSP
Maher center
06.2024 - Current
Private Home Caregiver
Private Home Health Care
08.2017 - 06.2024
Customer Service Representative
Comcast
02.2012 - 02.2017
Bmc Durfee High School
Cosmetology
Rob Roy Academy