Arielle Howard
Greensboro,NC
Summary
Seasoned Client Service Officer focused on productive and efficient task completion. Possess specialized skills in client relationship management, fraud prevention, problem resolution, and workflow optimization. Excel in communication, empathy, and adaptability, ensuring exceptional service delivery and client satisfaction.
Overview
7
7
years of professional experience
Work History
Client Service Officer
Wells Fargo
Winston-Salem, NC
04.2022 - Current
- Documented, investigated, and tracked client requests and fraud cases from initial reporting to resolution, ensuring compliance with follow-up guidelines.
- Analyzed transaction data to identify suspicious activity and potential fraud patterns, contributing to enhanced fraud detection measures.
- Developed reports detailing findings and recommendations for fraud prevention strategies.
- Follow and stay up to date on established BMA/AML, procedures, guidelines, regulations, and laws to protect both the clients and financial institution from risk.
- Processed and updated high-volume account profiles, submitted implementation cases, and modified or deleted records based on client and operational requests.
Digital Services Representative
First Bank
Greensboro, NC
05.2019 - 04.2022
- Managed incoming client calls and email inquiries regarding branch transactions, online banking, and payment status.
- Resolved transactional issues and processed adjustments to enhance customer satisfaction.
- Conducted fraud investigation across over 200 potentially compromised accounts. Reducing risk for the bank.
- Documented and escalated potential fraud incidents to bank partners and investigators for timely resolution.
- Analyzed user feedback to pinpoint improvement areas in digital services, contributing to enhanced user experience.
Education
Winston-Salem State University
Winston-Salem, NC12-2013
High School Diploma -
Ben L. Smith High School
Greensboro, NC01-2009
Skills
- Data analysis
- Risk assessment
- Account management
- Research and Investigation
- Critical thinking/ Trend Analysis
- Problem solving
- Teamwork/Cross-Functional Collaboration
- Effective communication
- Compliance tracking
- Critical thinking
Languages
English
Timeline
Client Service Officer
Wells Fargo
04.2022 - Current
Digital Services Representative
First Bank
05.2019 - 04.2022
Winston-Salem State University
High School Diploma -
Ben L. Smith High School