ARIELLE HUNTER
Washington,USA
Summary
Dynamic IT Specialist with a robust background in managing and optimizing IT systems and infrastructure. Proven success in implementing network security protocols and streamlining support processes to significantly enhance productivity. Strong problem-solving abilities and effective communication skills thrive in fast-paced environments. Proficient in network administration, system security, and technical support, leveraging advanced troubleshooting techniques to efficiently resolve IT issues while maintaining knowledge of diverse operating systems, software applications, and hardware configurations for seamless operations.
Overview
6
6
years of professional experience
Work History
Freelance 3D Artist & Digital Designer
Self-Employed
05.2022 - Current
- Create custom 3D models, textures, and digital assets using Blender, Substance Painter, and Photoshop.
- Manage multiple client projects while meeting deadlines and quality standards.
- Troubleshoot software, rendering, and workflow issues to improve efficiency.
- Communicate directly with clients regarding project requirements, revisions, and deliverables.
- Demonstrate strong self-management, technical learning, and problem-solving skills.
Information Technology & Operations Support Lead
Wiese Solutions LLC
Glenarden, MD
10.2020 - 05.2022
- Promoted into a leadership role based on technical knowledge, reliability, and performance.
- Provided technical support for employees, systems, and operational equipment.
- Processed, tracked, and managed computer assets including laptops, desktops, servers, networking equipment, and mobile devices.
- Assisted with IT Asset Disposition (ITAD) operations, equipment audits, inventory control, and asset tracking.
- Performed hardware inspections, testing, diagnostics, and quality assurance evaluations.
- Supported data security procedures and proper handling of sensitive electronic equipment.
- Coordinated workflow priorities and maintained accurate inventory and operational records.
- Trained employees on equipment handling, safety procedures, and operational processes.
- Collaborated with management to improve productivity, efficiency, and service delivery.
Service & Technical Support Associate
Wiese Solutions LLC
Glenarden, MD
01.2021 - 10.2021
- Delivered technical and operational support to customers and internal teams.
- Assisted with receiving, sorting, testing, and processing electronic equipment and computer assets.
- Conducted equipment inspections, hardware evaluations, and quality control checks.
- Supported inventory management, asset tracking, and documentation processes.
- Assisted with e-waste processing, electronics recycling, and compliance procedures.
- Maintained detailed service records and performed accurate data entry.
- Troubleshoot equipment-related issues and supported daily service operations.
- Worked with multiple departments to ensure efficient project completion and customer satisfaction.
Education
High School Diploma -
GED Online
Skills
- Technical Troubleshooting & Diagnostics
- IT Support & Help Desk Assistance
- Hardware Installation & Maintenance
- Laptop, Desktop & Mobile Device Support
- Server & Computer Asset Handling
- IT Asset Disposition (ITAD)
- Inventory & Asset Management
- Data Security & Compliance Procedures
- Equipment Testing & Quality Inspections
- Equipment Tracking & Documentation
- Customer Service & Technical Support
- Microsoft Office Suite & Excel
- Team Leadership & Training
- Warehouse & Operations Support
- Data Entry & Record Management
- Blender, Adobe Substance Painter & Photoshop
TECHNICAL SOFTWARE
- Microsoft Office Suite
- Microsoft Excel
- Blender
- Adobe Substance Painter
- Adobe Photoshop
ADDITIONAL QUALIFICATIONS
- Experience supporting IT operations, asset management, and technical service environments
- Knowledge of hardware lifecycle management, ITAD processes, and equipment testing
- Strong troubleshooting, analytical, and problem-solving abilities
- Quick learner with the ability to adapt to new technologies and procedures
- Excellent communication and customer service skills
- Able to work independently and collaboratively in fast-paced environments
Timeline
Freelance 3D Artist & Digital Designer
Self-Employed
05.2022 - Current
Service & Technical Support Associate
Wiese Solutions LLC
01.2021 - 10.2021
Information Technology & Operations Support Lead
Wiese Solutions LLC
10.2020 - 05.2022
High School Diploma -
GED Online