Arielle Johnson
Customer service representative
Baltimore,MD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. I am a female jack of all trades. Being a jack of all trades has allowed me to grow in ways I would’ve never imagined. Even though I have a variety of skills, they can all be used to meet the needs of a customer; I can complete light construction jobs, in addition to being a front end associate with experience in the food service industry. I am able to meet customers needs by replicating a design that they were interested in, grocery shopped for customers, and created beverages to an individuals liking. I am logical, flexible, and professional because I know how to adapt to the roles and responsibilities for an employer. I pride myself in being a lifelong learner since I enjoy learning new skills as well as using prior knowledge.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Home Depot
12.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided primary customer support to internal and external customers.
- Promoted available products and services to customers during service, account management and order calls.
- Optimized customer support by establishing collaborative service environment.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Painter Laborer
Ari’s Painting Co.
03.2022 - Current
- Cover surfaces with dropcloths or masking tape and paper to protect surfaces during painting.
- Fill cracks, holes, or joints with caulk, putty, plaster, or other fillers, using caulking guns or putty knives.
- Apply primers or sealers to prepare new surfaces, such as bare wood or metal, for finish coats.
- Apply paint, stain, varnish, enamel, or other finishes to equipment, buildings, bridges, or other structures, using brushes, spray guns, or rollers.
- Calculate amounts of required materials and estimate costs, based on surface measurements or work orders.
- Read work orders or receive instructions from supervisors or homeowners to determine work requirements.
- Remove fixtures such as pictures, door knobs, lamps, or electric switch covers prior to painting.
- Wash and treat surfaces with oil, turpentine, mildew remover, or other preparations, and sand rough spots to ensure that finishes will adhere properly.
- Mix and match colors of paint, stain, or varnish with oil or thinning and drying additives to obtain desired colors and consistencies.
- Remove old finishes by stripping, sanding, wire brushing, burning, or using water or abrasive blasting.
- Select and purchase tools or finishes for surfaces to be covered, considering durability, ease of handling, methods of application, and customers' wishes.
- Smooth surfaces, using sandpaper, scrapers, brushes, steel wool, or sanding machines.
- Polish final coats to specified finishes.
- Use special finishing techniques such as sponging, ragging, layering, or faux finishing.
- Cut stencils and brush or spray lettering or decorations on surfaces.
- Spray or brush hot plastics or pitch onto surfaces.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
Sales Representative
Weis Markets Inc
08.2020 - 09.2021
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Assist customers by providing information and resolving their complaints.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
- Work at self-checkout to assist customers when they are having trouble with their interaction.
- Perform or assist with cleaning duties as necessary.
- Check and maintain equipment to ensure that it is in working order.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Team Member
McDonald's Restaurant
09.2019 - 05.2020
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Greet customers entering establishments.
- Greet guests and seat them at tables or in waiting areas.
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
- Clean or sanitize work areas, utensils, or equipment.
- Clean service or seating areas.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained productive, efficient approach to all tasks.
- Learned all required tasks quickly to maximize performance.
Education
High School Diploma -
Baltimore Leadership School For Young Women
128 West Franklin St05.2021
Skills
- Project Management
- Safety understanding
- Clear Communication
- Experience in Leadership
- Active Listening
- Good Work Ethic
- Customer Relations
- Patience
- Detail oriented
- Customer Service
- Prioritization
- Retail Sales Customer Service
- Reading Comprehension
- Problem-Solving Ability
Certification
- OSHA 10- Construction safety and health
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Customer Service Representative
Home Depot
12.2022 - Current
Painter Laborer
Ari’s Painting Co.
03.2022 - Current
Sales Representative
Weis Markets Inc
08.2020 - 09.2021
Team Member
McDonald's Restaurant
09.2019 - 05.2020
High School Diploma -
Baltimore Leadership School For Young Women