Arielle Johnson
Naples
Summary
Dynamic Patient Services Representative with a proven track record at Nch, excelling in patient communication and appointment scheduling. Recognized for enhancing operational efficiency and fostering positive relationships through conflict resolution and empathy. Skilled in HIPAA compliance and staff training, contributing to improved service delivery and patient satisfaction.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
5
5
years of professional experience
Work History
Patient Services Representative
Nch
05.2023 - Current
- Managed patient inquiries and appointment scheduling, ensuring efficient workflow and customer satisfaction.
- Coordinated communication between patients and healthcare providers to facilitate timely information exchange.
- Streamlined patient check-in processes, enhancing operational efficiency and reducing wait times.
- Trained new staff on patient service protocols and software systems to improve team performance.
- Resolved patient concerns with empathy and professionalism, fostering positive relationships with diverse populations.
- Implemented feedback mechanisms to gather insights for service improvement initiatives within the department.
- Monitored office supply inventory, ensuring availability of essential materials for uninterrupted operations.
- Assisted in developing training materials that enhanced onboarding processes for new Patient Service Representatives.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
Nanny
Care.com Inc
07.2020 - 08.2023
- Supervised children's daily activities, ensuring safety and engagement in a nurturing environment.
- Developed and implemented educational games to promote cognitive and social skills among children.
- Coordinated meal preparation, adhering to dietary restrictions and promoting healthy eating habits.
- Assisted with homework and academic projects, fostering a supportive learning atmosphere.
- Communicated effectively with parents regarding children's progress, behavioral concerns, and daily experiences.
- Organized recreational outings and activities to enhance physical fitness and social interaction.
- Maintained a clean, organized space conducive to play and learning while upholding hygiene standards.
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Education
No Degree - Nursing
Washtenaw Community College
Ann Arbor, MI08-2021
High School Diploma -
Naples High School
Naples, FL07-2018
Skills
- Patient communication
- Appointment scheduling
- Workflow management
- Customer service
- Conflict resolution
- HIPAA compliance
- Insurance verification
- Record maintenance
- Staff training
- Inventory management
- Payment collection
Timeline
Patient Services Representative
Nch
05.2023 - Current
Nanny
Care.com Inc
07.2020 - 08.2023
No Degree - Nursing
Washtenaw Community College
High School Diploma -
Naples High School