Arielle Juanita S. Ahissou
San Francisco,CA
Summary
Dynamic retail operations leader with over 10 years of experience overseeing daily branch operations, developing high-performing teams, and improving workflow efficiency. Strong background in cash office management, compliance, inventory control, and customer service excellence. Recognized for leadership, communication, and the ability to drive store performance through effective operational execution.
Overview
15
15
years of professional experience
Work History
Branch Operations Manager
JPMorgan Chase Bank
San Francisco, CA
05.2021 - Current
- Oversee daily branch operations to ensure efficiency, accuracy, and compliance with company policies.
- Manage opening and closing procedures, including cash office operations, security checks, and branch readiness.
- Monitor store KPIs, operational metrics, and workflow efficiency; identify opportunities for improvement.
- Ensure compliance with operational standards, loss-prevention protocols, safety procedures, and audit requirements.
- Supervise staff scheduling, task delegation, and daily deployment to meet business needs.
- Lead operational training for new and existing employees, reinforcing company procedures and performance expectations.
- Oversee inventory management, stock accuracy, product flow, and shrink control procedures.
- Handle escalated customer issues and ensure resolutions align with company policy and customer satisfaction goals.
- Coordinate communication between district leaders, corporate partners, and store teams to ensure branch alignment.
- Maintain operational documentation, reporting, and administrative workflows such as cash deposits, paperwork, and system updates.
- Support or lead branch initiatives to improve operational efficiency, customer experience, and team performance.
Keyholder Specialist – Daily Operations
Gap Inc.
San Francisco, CA
07.2019 - 05.2021
- Execute daily branch operations, ensuring efficiency, compliance, and workflow accuracy.
- Manage opening/closing routines, security checks, and cash-handling procedures.
- Oversee administrative tasks including deposits, reporting, and system updates.
- Lead floor operations and act as Leader on Duty during management absence.
- Maintain compliance with safety, audit, and loss-prevention standards.
- Support inventory control, stock accuracy, and shrink-prevention processes.
- Mentor and train associates on operational procedures and customer service.
- Monitor KPIs and contribute to operational improvement initiatives.
- Provide high-level customer service and resolve escalated issues.
Acting Assistant Manager
Gap Inc.
San Francisco, CA
03.2019 - 07.2019
- Managed branch operations including scheduling, deployment, and daily workflow.
- Ensured full compliance with company policies and operational standards.
- Analyzed customer traffic and store needs to optimize performance.
- Oversaw inventory processes and shrink-control measures.
- Led associate coaching, development, and customer experience initiatives.
Cash Wrap Specialist
Gap Inc.
San Francisco, CA
01.2018 - 06.2019
- Conducted daily cash drawer counts and enforced cash-protection standards.
- Ensured fast, accurate, and compliant transaction processing.
- Supported customer flow, sales floor operations, and brand standards.
Senior Sales Associate
Gap Inc.
San Francisco, CA
10.2015 - 01.2018
- Educated customers and provided personalized product recommendations.
- Assisted with merchandising and coached new associates.
Acting Leader on Duty
Gap Inc.
San Francisco, CA
12.2016 - 12.2016
- Provided leadership coverage and upheld brand service standards.
- Communicated sales goals and maintained sales floor organization.
Sales Associate
Gap Inc.
San Francisco, CA
08.2013 - 10.2015
- Supported customers, processed transactions, and maintained visual standards.
- Handled cash transactions with accuracy and compliance.
Real Estate Purchasing Assistant
Pensco Trust
12.2010 - 01.2012
- Reviewed secured/unsecured note investments and coordinated with brokers and clients.
Purchasing Agent
Pensco Trust
12.2010 - 01.2012
- Set up new accounts, processed investments, and handled wires and ACH transactions.
Document Management
Pensco Trust
12.2010 - 01.2012
- Analyzed documents, forwarded them appropriately, and supported front-desk operations.
Education
Associate of Arts - Political Science
City College of San Francisco
San Francisco, CA05-2027
Bachelor of Science - Business Administration
Lincoln University
Oakland, CA05-2012
Skills
- Branch Operations Skills
- Branch operations management
- Cash office operations
- Inventory control
- Shrink prevention
- Audit readiness
- Staff deployment
- Process improvement
- Loss prevention
- Administrative coordination
- Leadership Skills
- Team leadership
- Coaching & development
- Goal communication
- Conflict resolution
- Decision-making
- Delegation
- Motivation
- Training
- Culture building
- Leading through change
- Excel
- PowerPoint
- Word
- Outlook
- POS Systems
- Inventory Platforms
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Resolved product issue through consumer testing.
- Documented and resolved customer's issues which led to positive outcomes.
- Received the 100% Branch review Award for exemplary performance.
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Fluent in French
Timeline
Branch Operations Manager
JPMorgan Chase Bank
05.2021 - Current
Keyholder Specialist – Daily Operations
Gap Inc.
07.2019 - 05.2021
Acting Assistant Manager
Gap Inc.
03.2019 - 07.2019
Cash Wrap Specialist
Gap Inc.
01.2018 - 06.2019
Acting Leader on Duty
Gap Inc.
12.2016 - 12.2016
Senior Sales Associate
Gap Inc.
10.2015 - 01.2018
Sales Associate
Gap Inc.
08.2013 - 10.2015
Real Estate Purchasing Assistant
Pensco Trust
12.2010 - 01.2012
Purchasing Agent
Pensco Trust
12.2010 - 01.2012
Document Management
Pensco Trust
12.2010 - 01.2012
Associate of Arts - Political Science
City College of San Francisco
Bachelor of Science - Business Administration
Lincoln University
Activities
- Reading
- Hiking
- Volunteering
Core Competencies
- Branch Operations
- Leadership & Team Development
- Loss Prevention
- Inventory Control
- Cash Office Management
- Customer Experience
- Workflow Planning
- KPI Monitoring
- Visual Merchandising
- Conflict Resolution
- Training & Coaching
- Administrative Coordination