Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arielle Lewis

Bronx,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1
1
year of professional experience

Work History

Appointment Scheduler Representative

Optum, UnitedHealth Group
12.2023 - 08.2024
  • Assisted in scheduling, rescheduling, and canceling appointments for patients.
  • Answered incoming calls from potential new patients and existing patient inquiries.
  • Maintained accurate records of patient appointments in computer system.
  • Performed follow up calls to confirm scheduled appointments.
  • Conducted outbound calls to remind patients of upcoming appointments.
  • Ensured compliance with HIPAA regulations when handling confidential information.
  • Worked collaboratively with other team members to meet departmental goals.

Technical Support Representative

Kelly Connect
03.2023 - 11.2023
  • Provided technical assistance to customers through phone, email and chat support.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Ensured compliance with company policies and procedures regarding technical support operations.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Supported customers with online billing, access and account issues.
  • Demonstrated advanced product knowledge to solve customer issues.

Education

High School Diploma -

Secondary School For Research
Brooklyn, NY
01-2010

Skills

  • Software Installation
  • Application support
  • Information Protection
  • Performance Testing
  • User Support
  • Customer Service
  • Call Center Operations

Timeline

Appointment Scheduler Representative

Optum, UnitedHealth Group
12.2023 - 08.2024

Technical Support Representative

Kelly Connect
03.2023 - 11.2023

High School Diploma -

Secondary School For Research
Arielle Lewis