Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Appointment Scheduler Representative
Optum, UnitedHealth Group
12.2023 - 08.2024
Assisted in scheduling, rescheduling, and canceling appointments for patients.
Answered incoming calls from potential new patients and existing patient inquiries.
Maintained accurate records of patient appointments in computer system.
Performed follow up calls to confirm scheduled appointments.
Conducted outbound calls to remind patients of upcoming appointments.
Ensured compliance with HIPAA regulations when handling confidential information.
Worked collaboratively with other team members to meet departmental goals.
Technical Support Representative
Kelly Connect
03.2023 - 11.2023
Provided technical assistance to customers through phone, email and chat support.
Troubleshot customer inquiries related to software and hardware issues.
Ensured compliance with company policies and procedures regarding technical support operations.
Walked customers through common phone hardware and software configurations to maximize service functionality.
Supported customers with online billing, access and account issues.
Demonstrated advanced product knowledge to solve customer issues.
Director of Clinical Quality and Patient Safety at Optum (UnitedHealth Group)Director of Clinical Quality and Patient Safety at Optum (UnitedHealth Group)