Arielle Mae Farinas
Summary
Seeking a position that will utilize my skills and abilities and improve my customer service skills and experience while offering challenging opportunities for the development of new skills to move higher up and grow within this company Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Parts Sales Manager
AutoZone
05.2023 - 02.2024
- Provided excellent customer service by responding to inquiries in a timely manner.
- Assisted buyers in selecting appropriate products based on their needs.
- Developed relationships with suppliers to ensure competitive pricing and timely delivery of parts.
- Collaborated with other departments to provide optimal customer experience.
- Resolved customer complaints promptly and efficiently.
- Created effective sales strategies to maximize profits.
- Tracked orders through the supply chain process from purchase order placement until delivery at the store level.
- Processed payments from customers and updated financial records accordingly.
- Prepared quotes for special orders as requested by customers.
- Received, examined and reshelved returned parts.
Key Holder
dollar general
12.2018 - 02.2023
- Cash handling, counting out registers, counting the change funds and deposits for the store, closing the store with alarm code and keys, manager on duty at times, cashier duties, restocking shelves, cleaning aisles and cash wrap, customer service
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised bank deposits and security procedures to support store opening and closing.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Juice Bar
Inshape juice bar
01.2018 - 03.2019
- Customer service, taking orders, making money transactions, cleaning dishes, restocking condiments, making smoothies or power blend shakes
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Kept updated records of product inventories to ensure accurate stock levels were maintained.
- Monitored daily operations of the juice bar, including quality control and cost management.
- Ensured compliance with food safety regulations and sanitation standards.
- Provided excellent customer service by addressing customer complaints promptly.
- Maintained detailed inventory of bar supplies and stocked work areas.
Crew Member
Vans
11.2018 - 01.2019
- Customer service, assisting customers, stocking shelves, folding clothing, cleaning bathroom or sales floor, answering the phone, making transactions
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Greeted customers, identified their needs and provided assistance with product selection.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
Server
Buffalo wild wings
08.2018 - 01.2019
- Taking orders, serving food and drinks, cashier duties, resetting tables, restocking supplies, assisting guests, running food and drinks
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Greeted guests and provided menus.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Crew Member
Cafe Crepes
06.2017 - 08.2018
- Cleaning, dishwashing, food preparation, customer service, cashier duties, taking out trash, restocking items
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Greeted guests and provided menus.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Stocked service areas with supplies during slow periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Food Server
Sizzler
03.2017 - 03.2018
- Customer service, serving food and beverages, cleaning tables, restocking condiments, making money transactions
- Greeted guests in a friendly and welcoming manner.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Brought food and beverages to the table in a timely manner.
- Provided exceptional service to high volume of daily customers.
- Followed proper cash handling procedures when accepting payments from customers.
- Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on customers during their meal to ensure they were satisfied with their dining experience.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Replenished supplies such as napkins, utensils, sauces. Throughout shift as needed.
- Set up tables and counters to prepare dining and serving areas.
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Reset tables between guests, refilled condiments and wiped down surfaces.
Sales Floor Associate
Salvation Army
02.2016 - 11.2016
- Receiving and sorting donations, providing customer service, moving furniture and merchandise, keeping store clean
- Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
- Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
- Greeted customers upon entering store and provided assistance in locating desired items.
- Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
- Managed time effectively between tasks such as restocking shelves and assisting customers with purchases.
- Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
- Maintained signs and labels to communicate accurate prices to guests, following signing, and merchandising processes.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Front Desk/Breakfast Attendant
Towneplace suites by Marriott
03.2015 - 05.2015
- Customer service, answering phones, booking reservations, checking customers in and out of rooms, breakfast service
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
- Ensured that all complaints and problems were resolved quickly by communicating with relevant departments.
- Stocked office supplies at the front desk area ensuring sufficient inventory levels are maintained at all times.
- Maintained daily paperwork including reports, logs and records related to front desk operations.
- Kept lobby area neat and tidy throughout shift by cleaning up any messes left behind by guests.
- Greeted and welcomed guests in a professional manner.
- Assisted other departments when needed such as housekeeping or maintenance activities.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Replenished food items on the buffet line in a timely manner.
- Maintained cleanliness of dining room area including tables, chairs, floors and windows.
- Stocked beverages, coffee pots and other supplies in the dining area as needed.
- Prepared daily breakfast bar with abundant self-serve and cooked meal items.
- Assisted with preparation of food items such as eggs, pancakes, bacon, sausage, and toast.
- Performed opening or closing duties such as setting up and breaking down workstations or restocking supplies as directed by management team members.
- Checked expiration dates on all perishable food items prior to stocking buffet line.
- Provided excellent customer service by responding promptly to guest requests and inquiries.
- Stocked coffee, juice and milk dispensers continuously for guests' beverage needs.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Cleaned kitchen equipment according to established procedures after use.
- Followed all safety protocols set forth by the restaurant's health department regulations.
- Adhered to sanitation guidelines when handling food products during preparation process.
- Greeted guests upon arrival and provided menus for breakfast selections.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained clean and orderly appearance throughout kitchen and dining area.
Sales Floor Associate
CVS pharmacy
01.2015 - 03.2015
- Stocking shelves, assisting customers, cleaning messes, collecting and returning shopping carts, scanning items
- Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
- Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
- Greeted customers upon entering store and provided assistance in locating desired items.
- Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
- Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
- Recommended and helped locate or obtain merchandise based on customer needs and desires.
- Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
- Maintained signs and labels to communicate accurate prices to guests, following signing, and merchandising processes.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Designed and set up advertising signs and displays of merchandise on shelves or counters to attract customers.
Material Handler Floor person
Goodwill
08.2014 - 01.2015
- Greeting and assisting customers, processing incoming shipments, organizing store, assisting with large item pickups
- Managed work area cleanliness by following company guidelines for organization.
- Organized warehouse shelves, racks, and bins for proper storage of materials.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Stocked shelves with merchandise according to company standards.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Aide
Jazmine Nyree Educational Center
06.2014 - 07.2014
- Greeting clients, checking children in and out, answering phones, providing general information, assisting children with various activities, performing clerical duties
- Created positive relationships with students through active listening and positive reinforcement of behavior expectations.
- Assisted teachers with classroom activities and instruction.
- Conducted small group activities to reinforce learning objectives.
- Helped maintain a safe learning environment by enforcing rules and regulations set forth by the school district.
- Organized materials for the teacher's use in the classroom.
- Supervised recess periods ensuring all students were engaged in safe activities.
- Monitored student safety while on school grounds or during field trips.
- Ensured all students had access to appropriate educational resources needed for success in the classroom environment.
- Collected and coded various documents to prepare for filing, storage and processing.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
Education
High School Diploma -
Ridgeview High School
05.2013
Skills
- I read write and speak a bit of Spanish I know how to finger spell in American Sign Language (ASL) I can type 31wpm
- POS Systems Operations
- Invoice Processing
- Inventory Restocking
- Inventory Management
- Customer Service
- Ordering Parts
- Reviewing Deliveries
- Product Promotion
- Inventory Auditing
- Stock Control
- Sales Promotion
- Stock Management
- Returns Processing
- Cash Handling
Certification
- Food handlers card
- Alcohol serving card
- Typing certificate
- Product knowledge management
- Inventory management
- Driver safety
- Commercial qualified
- Hub safety
- Cash on delivery
- Manage commercial business
- Store inventory management
- Commercial management
- Guard card
ACTIVITIES AND HONORS
I love to work hands on I love learning new things I love helping people
LANGUAGES
English: Full Professional
Spanish: Limited
American sign language: Limited
Timeline
Parts Sales Manager
AutoZone
05.2023 - 02.2024
Key Holder
dollar general
12.2018 - 02.2023
Crew Member
Vans
11.2018 - 01.2019
Server
Buffalo wild wings
08.2018 - 01.2019
Juice Bar
Inshape juice bar
01.2018 - 03.2019
Crew Member
Cafe Crepes
06.2017 - 08.2018
Food Server
Sizzler
03.2017 - 03.2018
Sales Floor Associate
Salvation Army
02.2016 - 11.2016
Front Desk/Breakfast Attendant
Towneplace suites by Marriott
03.2015 - 05.2015
Sales Floor Associate
CVS pharmacy
01.2015 - 03.2015
Material Handler Floor person
Goodwill
08.2014 - 01.2015
Aide
Jazmine Nyree Educational Center
06.2014 - 07.2014
High School Diploma -
Ridgeview High School
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