Arielle Martinez
Odessa,TX
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly associate promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
5
5
years of professional experience
Work History
Assistant Community Manager
RPM Living
04.2021 - 03.2023
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Met with residents to gather information and develop effective solutions.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Implemented property management systems to support community and expertly handle diverse needs.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Assistant Community Manager
Cardinal Group Management
01.2020 - 04.2021
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Met with residents to gather information and develop effective solutions.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Evaluated property conditions and recommended improvements.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Created policies and procedures for successful community management.
- Managed community within established cost constraints.
Assistant Community Manager
Related Properties
08.2019 - 01.2020
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Met with residents to gather information and develop effective solutions.
Leasing Consultant
NE Property Management
08.2018 - 08.2019
- Fielded inquiries from current and potential community members about property and community offerings.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Received and processed resident payments, and updated system accounts with latest information.
- Met with residents to gather information and develop effective solutions.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Evaluated property conditions and recommended improvements.
Education
High school diploma -
Premier High School
Midland, TXSkills
- Time management
- Bilingual
- Microsoft Office
- Conflict management
- Sales
- Customer service
- Fair Housing regulations
- Administrative experience
- Property leasing
- Filing
- Organizational management
- Due Diligence in Accounting
Accomplishments
- Collaborated with team of 4 in the development of The Drake Apartments.
Additional Information
- Authorized to work in the US for any employer
Timeline
Assistant Community Manager
RPM Living
04.2021 - 03.2023
Assistant Community Manager
Cardinal Group Management
01.2020 - 04.2021
Assistant Community Manager
Related Properties
08.2019 - 01.2020
Leasing Consultant
NE Property Management
08.2018 - 08.2019
High school diploma -
Premier High School