Arielle Munteanu
Boca Raton
Summary
Diligent BDC AGENT with proven track record in customer relationship management and lead generation. Successfully facilitated numerous sales opportunities through effective communication and follow-up strategies. Demonstrated expertise in using CRM software and building rapport with clients.
Overview
15
15
years of professional experience
1
1
Certification
Work History
BDC Representative
INFINITI
01.2025 - 05.2025
- Generated increase in internet sales revenue through effective lead generation and follow-up strategies
- Managed a high volume of inbound leads, responding promptly to customer inquiries and providing detailed product information
- Collaborated with marketing team to develop targeted email campaigns, resulting in XX% increase in open rates and click-through rates
- Utilized CRM software to track and manage leads, ensuring accurate data entry and timely follow-up
- Developed strong relationships with customers through regular communication channels such as phone calls, emails, and live chats
- Implemented chatbot feature on company website, improving customer engagement and capturing valuable lead information
- Achieved monthly sales targets by effectively qualifying leads, presenting product options, negotiating prices, and closing deals
- Collaborated with finance department to secure financing options for customers, resulting in increased sales conversion rate by XX%
- Identified opportunities for upselling and cross-selling products based on customer needs analysis
- Provided exceptional customer service throughout the entire sales process from initial contact to post-sale follow-up
- Analyzed competitor pricing strategies to ensure competitive positioning of products within the market
- Conducted market research to identify potential new target markets for internet sales expansion initiatives
- Participated in ongoing training programs to stay up-to-date with product knowledge and industry trends
- Assisted in the development of promotional materials for online advertising campaigns including social media ads and banner ads on relevant websites
Legal Assistant
Kurzban, Kurzban, Tetzeli & Pratt
11.2020 - 01.2022
- Orchestrated inbound and outbound calls
- Delivered high-quality customer experiences
- Executed strategic communication via phone, email, CRM, and text
- Demonstrated punctuality and efficiency
- Thrived in a high-energy call center environment
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
- Contributed to positive work environment by offering comprehensive support to attorneys and staff, including document management and meeting coordination.
- Improved efficiency in document production and management through introduction of advanced software tools.
Server
Outback Steakhouse
02.2024 - 09.2024
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
- Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
- Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables
- Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
- Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
- Assisted in training new waitstaff on restaurant policies/procedures as well as menu knowledge to ensure consistent quality of service
- Contributed ideas for improving overall efficiency in the restaurant operations such as streamlining order-taking process or optimizing table turnover time
- Collaborated with kitchen staff on special dietary requests or modifications from customers ensuring accuracy in meal preparations
Head Hostess
tap 42
12.2017 - 08.2019
- Orchestrated multi-channel communication strategy
- Exceeded sales targets through commission-based earnings
- Leveraged advanced computer skills
- Optimized inbound and outbound call management
- Contributed to dealership's growth and reputation
Server
Hard Rock Cafe
03.2018 - 12.2018
- Executed strategic customer engagement via phone, email, CRM, and text
- Successfully managed inbound and outbound calls, ensuring timely completion
- Utilized advanced computer skills to increase productivity in a call center environment
- Demonstrated exceptional listening and communication skills
- Facilitated team and independent tasks effectively
Answering Service Operator
Sunshine Communications
01.2014 - 03.2017
- Orchestrated strategic communication using various channels
- Achieved targets through punctual and time-bound call handling
- Excelled in both team-based and solo tasks
- Thrived in high-pressure call center setting
- Relayed and transcribed written and verbal messages to personnel.
- Delivered outstanding service under pressure during high-call-volume periods without compromising quality or efficiency standards.
- Managed a high volume of inbound calls while accurately documenting interactions in the company database.
- Collaborated with team members on continuous improvement initiatives to optimize service delivery processes.
- Maintained high-quality service standards with consistent adherence to company policies and procedures.
- Contributed ideas during team meetings on how to enhance the overall customer experience through innovative call handling techniques or improved communication strategies.
Sales Associate
Macy’s
08.2013 - 12.2016
- Optimized first impression and follow-up experiences
- Boosted earnings potential through bonuses and commissions
- Pioneered in bilingual customer service
Poolside Server
The Ritz Kids
05.2010 - 08.2012
- Optimized first impression and follow-up experiences through effective communication
- Leveraged CRM, email, and text for efficient multi-tasking
- Ensured job completion in a timely manner, contributing to team's strong morale
Education
Associate of Arts - English
Santa Fe College
Gainesville, FL06-2017
Skills
- CRM software
- Goal oriented
- Performance tracking
- Appointment setting
- File organization
- Legal document preparation
- Microsoft office
- Scheduling/Planning
- Administrative support
- Client communication
- Document preparation
- Calendar management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Facilitated the firm's smooth transition to a paperless system.
- Acted as the lead Legal Assistant on multiple international asylum cases.
Certification
- CPSP - Certified Professional Sales Person
- CSP - Certified Sales Professional
Languages
Spanish
Professional Working
Timeline
BDC Representative
INFINITI
01.2025 - 05.2025
Server
Outback Steakhouse
02.2024 - 09.2024
Legal Assistant
Kurzban, Kurzban, Tetzeli & Pratt
11.2020 - 01.2022
Server
Hard Rock Cafe
03.2018 - 12.2018
Head Hostess
tap 42
12.2017 - 08.2019
Answering Service Operator
Sunshine Communications
01.2014 - 03.2017
Sales Associate
Macy’s
08.2013 - 12.2016
Poolside Server
The Ritz Kids
05.2010 - 08.2012
Associate of Arts - English
Santa Fe College