Arielle Myers
Summary
Radiologic Technologist ready to apply superlative skills of diagnostic imaging to help patients receive the best healthcare. Maintains excellent work ethics and work efficiently within a team. Demonstrates a high level of initiative and proficiency. Provides great customer service in a medical environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Radiologic Technologist
MedStar National Rehabilitation Hospital
Washington, DC
01.2023 - Current
- Operated advanced imaging equipment to perform diagnostic radiographic procedures.
- Ensured patient safety by adhering to radiation safety protocols and procedures.
- Collaborated with healthcare team to interpret physician orders and develop imaging plans.
- Maintained accurate patient records and documentation for compliance with regulatory standards.
- Trained and mentored new technologists on equipment usage and departmental protocols.
- Provided compassionate patient care, addressing concerns and ensuring comfort during procedures.
- Works directly with doctors to perform procedures.
- Operating a C-arm to assist with procedures.
- Enhanced patient experience with compassionate communication and meticulous attention to detail during examinations.
- Cultivated a positive team atmosphere by sharing knowledge, offering assistance, and fostering collaboration among colleagues.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Perform x-ray exams on both inpatient and outpatients.
Lead Call Center Receptionist
Community of Hope
Washington, DC
06.2020 - 12.2021
- Welcomed patients with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with patients and updated patient records.
- Resolved patient problems and complaints.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy patients.
- Scheduled office meetings and client appointments for staff teams.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
Medical Receptionist
Community of Hope
Washington, DC
03.2019 - 06.2020
- Greets patients in a polite and professional manner on the telephone and in person.
- Answers and screens all telephone calls daily while scheduling appointments, creating telephone encounters, and forwarding them to the appropriate personnel.
- Registers new patients in eClinicalworks and verifies that registration is complete and appropriate documents are obtained and scanned into the patient account.
- Verifies patients’ insurances and determines any charges/copayments at the time of appointment scheduling.
- Documents findings in billing notes and claim data.
- Refers patients to enrollment assister for insurance or sliding fee scale enrollment.
- Obtains and updates financial and/or personal information in eCW.
- Scans photo ID/DL, scans primary and secondary insurance card, and captures a picture of the patient.
- Obtains and scans complete intake and authorization forms.
- Explains the HIPAA policy to patients and obtains HIPAA acknowledgement signature from patients prior to receiving initial care.
- Collects payments for visits, logs payments in eClinicalworks and issues receipts to the patient.
- Monitors and responds in a timely manner to patient voicemails, telephone encounters, and actions daily or as assigned.
- Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential.
- Effectively uses de-escalation skills to manage any customer service problems with patients on non-clinical issues, troubleshoots the problem works to find a solution, and contacts supervisor for further assistance if an immediate solution is not available.
Patient Access Representative
Children’s National Medical Center
Washington, DC
05.2015 - 03.2019
- Provides patient services and administrative support in a busy emergency room.
- Interacts with parents, patients, physicians and other staff under moderate supervision.
- Responsible for obtaining and validating patient information from various sources and to ensure information is entered into the computer management system is accurate.
- Performs the registration process for all outpatients in emergency room.
- Obtains required forms, signatures and completes all managed care notification requirements.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Patient Scheduler/Medical Receptionist
Unity Healthcare
Washington, DC
02.2011 - 09.2013
- Communicate center information accurately.
- Schedule appointments according to scheduling guidelines.
- All appointments for member’s eligibility are checked.
- All demographics including telephone numbers are verified by the member and updated.
- Rotate between other Unity facilities for coverage as needed.
- Update and data enter patient information into the system.
- Used eCW to schedule patients.
- Checked patients in and out and collected payments.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Oriented and trained new staff on proper procedures and policies.
Medical Receptionist/Appointment Call Scheduler
DC Chartered Family Health Center
Washington, DC
04.2010 - 02.2011
- Communicate center information accurately.
- Greet all members/visitors that enter the facility with appropriate body language.
- Greet all callers with a welcoming tone.
- Schedule appointments according to scheduling guidelines.
- Provide schedulers daily with a printed and ready list for the start of the clinical session (all providers scheduled).
- Encounters for scheduled appointments printed early morning and insurance eligibility verified.
- All appointments for member’s eligibility are checked in the MHC Database System before scheduling.
- All demographics including telephone numbers are verified by the member and updated in the Medical Manager System.
- Ensured collection of all applicable co-payments at time of service.
- Workstation is prepared for day/evening shift on a daily basis.
- All encounters for “no show” patients are cancelled out daily.
- All new member charts are made up correctly.
- Patient messages are documented legibly and referred to appropriate clinical staff.
- Update, record and data enter patient information into the system.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Sales Associate
Foot Locker at Mazza Gallerie
Washington, DC
06.2009 - 08.2009
- Ensured the customer received outstanding customer service.
- Assisted customers in the aid to making a purchase.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained an awareness of in-store promotions and sales.
- Assisted with other tasks as assigned.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Associate of Applied Science - Radiologic Technology
Fortis College
Landover, MD12.2022
High School Diploma -
Eleanor Roosevelt High School
Greenbelt, MD06.2009
Skills
- Knowledge of Diagnostic Imaging Procedures
- Proficiency with Imaging Equipment
- Leadership Skills
- Microsoft Word
- Interpersonal Skills
- Customer Experience
- MHC Database Systems
- Medical Manager
- PowerPoint
- MedConnect
Certification
- Licensed Radiologic Technologist
- Basic Life Support
Timeline
Radiologic Technologist
MedStar National Rehabilitation Hospital
01.2023 - Current
Lead Call Center Receptionist
Community of Hope
06.2020 - 12.2021
Medical Receptionist
Community of Hope
03.2019 - 06.2020
Patient Access Representative
Children’s National Medical Center
05.2015 - 03.2019
Patient Scheduler/Medical Receptionist
Unity Healthcare
02.2011 - 09.2013
Medical Receptionist/Appointment Call Scheduler
DC Chartered Family Health Center
04.2010 - 02.2011
Sales Associate
Foot Locker at Mazza Gallerie
06.2009 - 08.2009
High School Diploma -
Eleanor Roosevelt High School
Associate of Applied Science - Radiologic Technology
Fortis College
Clinical Experience
As a radiologic technologist I have had the pleasure of training and gaining my clinical experience at numerous medical sites. Such sites include Kaiser Permanente (Largo, Gaithersburg, Camp Springs, PG, West Hyattsville), United Medical Center, Howard University, Diagnostic Imaging of Lanham and Largo, and Mobile Imaging.