Arielle Negron
Operations Lead/Manager
Queens,NY
Summary
Ambitious pastry operations lead with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pastry Operations Lead
Siren Retail
06.2018 - Current
- Operated clean pastry cooking station and complied with applicable health and safety standards.
- Mentored kitchen staff of 5-8 to prepare each for demanding roles.
- Maintained pastry-making equipment in good working order and replaced machinery when required to meet quality standards.
- Monitored baking ingredient stocks and replenished items to maintain sufficient quantities for pastry production.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Associate
PetSmart Charities
07.2015 - 11.2019
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Greeted customers and offered assistance for increased customer satisfaction
Pastry Production + Service
American Cut
04.2017 - 06.2018
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles and quality assurance guidelines.
Education
Associate of Applied Science - Culinary Arts
Kingsborough Community College of The City University of New York
Brooklyn, NY06.2017
Skills
- Proper Food Handling
- Inventory Rotation
- Kitchen Equipment Maintenance
- Inventory Maintenance
- Temperature Monitoring
- Commercial Food Production
- Logistics and Supply Chain
- Safe Work Practices
- Spreadsheet Management
- Workflow Planing
- Microsoft Office
- Manufacturing and Production
Certification
HACCP
Food Protection
Timeline
Pastry Operations Lead
Siren Retail
06.2018 - Current
Pastry Production + Service
American Cut
04.2017 - 06.2018
Associate
PetSmart Charities
07.2015 - 11.2019
Associate of Applied Science - Culinary Arts
Kingsborough Community College of The City University of New York
HACCP
Food Protection
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