Arielle Osborn
North Salt Lake,UT
Overview
6
6
years of professional experience
Work History
ACC Tower Agent
Delta Air Lines, Inc
Salt Lake City, UT
07.2022 - Current
- Requested by multiple departments to take charge in gate assignments for use of deliberate long-term planning and strategic communications reducing number of last minute and on-the-ground gate changes.
- Selected as trainer for 5 new tower employees in first year, and recommended as knowledge resource by leadership for supplemental training as needed and requested.
- Recognized for dedication to safety in the workplace, addressing any and all unsafe behaviors and incidents observed from the ACC.
- Demonstrated commitment, reliability, and flexibility by coming in early, staying late when the operation required, shift-adjusting to cover morning shifts, and coming in on RDOs when coverage was limited.
- Monitored progress of approx. 35-45 flights while at the gate, relaying any pertinent information to appropriate departments regarding crew times/reroutes, maintenance, weather, and any other issues that occur, while remaining in contact with OCC regarding extensive delays and possible cancellations.
Above Wing RTSM Agent
Delta Air Lines, Inc
Salt Lake City, UT
05.2021 - 07.2022
- Assigned flights for 35-50 gate agents daily during scheduled shifts.
- Displayed excellence by learning the RTSM program quickly, problem-solving coverage and staffing issues effectively and efficiently when short-staffed, while building rapport and gaining positive feedback from leadership.
- Demonstrated leadership by taking initiative in recruitment for RTSM when short staffed, bringing several agents up to gauge interest and work side-by-side, three of which were hired into the position.
- Mentored and trained newly hired RTSM agents and PM back-up agents, helping develop confidence in their ability to perform the job effectively.
Customer Service Associate, Ready Reserve
Delta Airlines
Salt Lake City, Utah
05.2018 - 05.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Provided outstanding service through engagement, effective and active listening, and well-developed interpersonal skills.
- Assumed Red Coat duties as Agent in Charge when needed.
- Effectively coordinate with flight crew, ground crew, and other internal resources, while working under pressure and time constraints to ensure safe and on-time departures.
Education
Aircraft Dispatch Certificate -
Aircraft Dispatch Academy
St. George, UT09.2023
Certificate in Global Health - Public Health
University of Utah
Salt Lake City, UT06.2012
Bachelor of Science - Interior Design
Utah State University
Logan, UT12.2010
Skills
- Traveling
- Camping and Hiking
- Interior Design and Architecture
- Snowboarding
- SyFy
- Puzzles and Games
- My Dog, Blu
- Bowling
Timeline
ACC Tower Agent
Delta Air Lines, Inc
07.2022 - Current
Above Wing RTSM Agent
Delta Air Lines, Inc
05.2021 - 07.2022
Customer Service Associate, Ready Reserve
Delta Airlines
05.2018 - 05.2021
Aircraft Dispatch Certificate -
Aircraft Dispatch Academy
Certificate in Global Health - Public Health
University of Utah
Bachelor of Science - Interior Design
Utah State University