Arielle Scott

• Greeting and assisted members with inquiries at the front desk.
• Handling phone calls, directing queries to appropriate staff members.
• Managing scheduling for fitness classes and personal training sessions.
• Maintaining the cleanliness and organization of the reception area and facility.
• Processing membership registrations and renewals efficiently.
• Providing information on services, programs, and promotions to prospective members.
• Collaborating with the team to ensure smooth daily operations of the center.
• Resolving member concerns promptly, enhancing the customer satisfaction experience.

Kids' Club

• Assisting with check-in and check-out procedures for members and guests.
• Supervising daily activities for children, ensuring a safe and fun environment.
• Organizing age-appropriate games and crafts to engage children's creativity.
• Communicating effectively with parents regarding children's participation and behavior.
• Monitoring children's interactions to promote positive social skills and teamwork.
• Maintaining cleanliness and safety of play areas and equipment for all users.

• Answered incoming customer inquiries via phone, email and live chat.
• Assisted customers with account issues and resolved inquiries effectively.
• Developed retention strategies to improve customer satisfaction and loyalty.
• Collaborated with team members to streamline communication and service processes.
• Educated customers on product features and benefits to enhance their experience.
• Maintained records of customer interactions, transactions, comments, and complaints using CRM systems.
• Handled escalated customer concerns with patience and professionalism.
• Analyzed customer feedback to identify trends and recommend improvements.
• Evaluated existing processes and procedures for improvement opportunities.
• Managed multiple tasks simultaneously while meeting tight deadlines.
• Developed strong relationships with customers through friendly interactions.
• Monitored competitor activities within the market place.
• Kept abreast of industry trends and developments related to retention services.
• Participated in team meetings to discuss best practices for retention strategies.

• Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
• Coordinated with housekeeping to ensure room readiness for arrivals.
• Communicated with all staff to fulfill customer requests.
• Assisted guests with local information and recommendations effectively.
• Resolved guest complaints with a focus on satisfaction and service quality.
• Maintained organized front desk area, ensuring a welcoming environment.
• Maintained daily records of room availability and rates.
• Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
• Cultivated professional relationships with guests, improving customer retention through coordinated service.
• Trained new staff on front desk procedures and customer service standards.

• Greeted visitors and directed them to appropriate departments.
• Answered telephone inquiries from customers and vendors regarding office operations.
• Organized office operations and procedures to ensure efficiency in the workplace.
• Managed daily office operations including ordering supplies, managing equipment maintenance, and scheduling appointments.
• Managed office operations, organized and coordinated administrative functions.
• Coordinated with external vendors for services related to back office operations.

• Managed front desk operations, answering calls and greeting visitors promptly.
• Scheduled appointments and coordinated meetings for staff and clients efficiently.
• Maintained office supplies inventory, ordering items as needed for smooth operations.
• Processed incoming and outgoing mail, ensuring timely distribution to relevant departments.
• Assisted in preparing documents and presentations for internal meetings and events.
• Supported administrative tasks by handling inquiries and providing necessary information.
• Managed vendor communications to ensure timely delivery of services and materials.
• Collaborated with team members to develop creative event themes and concepts.
• Maintained reception area cleanliness and tidiness.

• Greeted guests and assisted with check-in and check-out procedures.
• Managed reservations using hotel management software efficiently.
• Coordinated room assignments ensuring smooth operations during busy periods.
• Handled guest complaints professionally, ensuring swift resolutions.
• Collaborated with housekeeping to maintain cleanliness and readiness of rooms.
• Processed payments securely while maintaining accurate financial records.
• Maintained lobby area, ensuring a welcoming environment for all visitors.
• Answered phones, responded to inquiries, and took messages.
• Scheduled reservations for groups and special events.
• Generated daily reports detailing occupancy levels, revenue amounts.
• Stayed current on promotions, discounts, packages, and offers available at the hotel.
• Ensured that all safety regulations were followed according to company standards.
• Trained new staff on front desk procedures and customer service standards.

• Generated new sales leads through cold calling and networking activities.
• Engaged clients through product demonstrations and presentations.
• Developed key customer relationships to increase sales.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Trained new sales representatives on product knowledge and sales techniques.
• Conducted market research to identify new sales opportunities.
• Utilized CRM software to track customer interactions and sales activity.
• Coordinated follow-ups with clients to ensure satisfaction and retention.
• Assisted in developing strategies for increasing market presence and reach.
• Maintained accurate records of all sales and prospecting activities.