ARIELLE SHOOK
Damascus,MD
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Manager
UNIVERSITY OF MARYLAND SCHOOL OF DENTISTRY
Rockville
01.2020 - Current
- Manage central administrative functions
- Oversees account receivable, collections and related business functions
- Audit patient charts to ensure balances are accurate
- Supervises staff and trains new hires
- Sets goals for employees and conducts annual performance evaluations
- Research alternative funding within and outside organization to assist patients with outstanding financial obligations
- Maintains proper office regulations, expectations and guidelines
- Communicates with clinical staff, administrative staff and Faculty to maintain efficient flow of clinical operations and patient care
- Provides support to administrative staff, especially front desk in absence of staff or when in need of assistance with a patient or anything else
- Works with Faculty and other supervisors to develop better procedures to ensure timely and efficient handling of each treatment.
Office Manager/Patient Coordinator/Billing Manager
ESTHETIC & GENERAL DENTISTRY
Rockville
03.2016 - 11.2019
- In charge of staff scheduling
- Monthly Billing
- Patient education of procedures and treatment(s)
- Credentialing/Re-Credentialing for Doctor
- Point of contact for office finances/bills/advertising
- Verifying Insurance
- Marketing
- Organizing Office and patient records
- Ordering office supplies
- Scheduling Doctors meetings/CE courses etc
- Collections
- In charge of communication and correspondence with lab(s) or any other outside entity.
Education
Certified Nursing Assistant Program -
Morning Star Academy
06.2019
Pre-certification program for Associates Program, Biology -
Montgomery College
05.2010
High School Diploma -
Clarksburg High School
06.2009
Skills
- Employee Management
- Documentation And Reporting
- Operations Management
- Customer Retention
- Financial Oversight
- Employee Motivation
- Documentation proficiency
- Cross-Functional Collaboration
- Financial Administration
- Issue Resolution
- Data Collection
- Regulatory Compliance
- Customer Relationship Management
- Business Administration
- Performance Evaluations
- Financial Management
- Process Improvement
- Customer Service
Certification
- CNA, 07/2025
- First Aid, 07/2023
- CPR, 07/2023
Languages
English
Full Professional
References
References available upon request.
Timeline
Business Manager
UNIVERSITY OF MARYLAND SCHOOL OF DENTISTRY
01.2020 - Current
Office Manager/Patient Coordinator/Billing Manager
ESTHETIC & GENERAL DENTISTRY
03.2016 - 11.2019
Certified Nursing Assistant Program -
Morning Star Academy
Pre-certification program for Associates Program, Biology -
Montgomery College
High School Diploma -
Clarksburg High School
- CNA, 07/2025
- First Aid, 07/2023
- CPR, 07/2023
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