Arielle Taylor
Birmingham,AL
Summary
Proven leader with extensive experience at Urgent Care For Children, adept in staff training and customer service excellence. Spearheaded a healthcare program boosting patient satisfaction, and streamlined billing processes to enhance system accuracy. Certified in Microsoft Word and PowerPoint, showcasing a blend of technical proficiency and creative problem-solving skills.
Overview
8
8
years of professional experience
Work History
Billing Specialist
Urgent Care For Children
2023.01 - Current
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Worked with multiple clinics to check proper billing information.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
Office Manager
Urgent Care For Children
2021.08 - 2023.01
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Evaluated employee records and productivity and submitted evaluation reports.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Team Lead PSC/Medical Assistant
Urgent Care For Children
2019.11 - 2021.08
- Train new employees
- Help with billing questions and concerns
- Verify patient's insurance eligibility and benefits coverage
- Count inventory
- Help correct other clinic errors
- Reach out to patients once bad review is received
- Triage patients in room
Customer Service Representative Team Lead
Cvs Pharmacy Inc.
2018.08 - 2020.10
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Stocked merchandise, labeling items in clear fashion and preparing attractive displays
- Recommended alternative items when product was out of stock
- Monitored cash drawers in multiple checkout stations to ensure adequate cash
- Provided elevated customer experience to generate loyal clientele
Customer Service Representative
Teleperformance
2021.02 - 2022.06
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Crew Member
Krystal
2017.03 - 2018.06
- Utilized all machinery and equipment while observing various safety precautions and practices
- Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris
- Established and maintained a positive work environment
- Upheld highest standard for cleanliness of glass and silverware
- Maintained clean dining room, lobby and service areas at all times
Education
Business Management
University of Alabama At Birmingham
Birmingham, AL05.2023
High School Diploma - undefined
Woodlawn High School
Birmingham, AL2019
Skills
- Good listening skills
- Staff education and training
- Creative problem solver
- Quick learner
- Product knowledge
- Customer service
- Microsoft Powerpoint Certified
- Microsoft Word Certified
- Great Leadership
Timeline
Billing Specialist
Urgent Care For Children
2023.01 - Current
Office Manager
Urgent Care For Children
2021.08 - 2023.01
Customer Service Representative
Teleperformance
2021.02 - 2022.06
Team Lead PSC/Medical Assistant
Urgent Care For Children
2019.11 - 2021.08
Customer Service Representative Team Lead
Cvs Pharmacy Inc.
2018.08 - 2020.10
Crew Member
Krystal
2017.03 - 2018.06
Business Management
University of Alabama At Birmingham
High School Diploma - undefined
Woodlawn High School
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