Arielle Thompkins
Atlanta,GA
Summary
I am a dedicated and compassionate individual currently enrolled in a nursing program. I have a strong desire to learn and develop the necessary skills to excel in the healthcare field. I am eager to work alongside healthcare professionals, demonstrate empathy towards patients, and handle challenging situations with professionalism.
Driven and dedicated student with a strong academic record and experience in leadership roles. Possesses excellent communication and time management skills. Seeking an opportunity to apply knowledge and skills in a professional setting.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
TTEC
10.2024 - Current
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Identified and resolved discrepancies and errors in customer accounts.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
Assistant Teacher
The Goddard School of Vinings
11.2021 - 07.2023
- Assisted lead teacher in managing classroom activities and supporting student learning
- Facilitated small group instruction and provided individualized support to students
- Implemented behavior management strategies to create a positive and productive learning environment
- Collaborated with teachers to create and implement engaging educational activities
- Fostered a positive and inclusive classroom environment to support student learning
Customer Service Representative
Blue Cross and Blue Shield
08.2021 - 02.2023
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Assessed customer needs and recommended suitable insurance policies.
Server
H.J Wings and Things
06.2020 - 02.2021
- Proficient in taking orders accurately and maintaining a positive attitude with customers
- Skilled in multitasking and prioritizing tasks while working in a fast-paced environment
- Familiar with POS systems and handling cash transactions efficiently
- Interacted with diverse customers to provide exceptional service and meet their needs
Delivery Driver/Customer Service
Ti's Treats Cookie Delivery
07.2019 - 03.2020
- Provided exceptional customer service by addressing inquiries and resolving issues promptly
- Maintained a clean and organized delivery vehicle to ensure safe transportation of goods
- Successfully delivered packages to customers' homes, ensuring punctuality and accuracy
- Adheres to strict safety protocols to maintain a flawless driving record
Cashier
Ross Dress for Less
10.2018 - 06.2019
- Outstanding communication skills in dealing with a diverse range of customers daily
- Proficient in processing transactions and providing exceptional customer service at the checkout
- Skilled in handling cash, credit card transactions, and operating point-of-sale systems efficiently
- Demonstrated ability to multitask in a fast-paced environment while maintaining accuracy
- Consistently exceeded sales targets through effective customer engagement and product knowledge
- Resolved customer complaints and ensured high satisfaction levels on a daily basis
Education
Nursing - undefined
South College
Atlanta, GA03.2025
High school Diploma - undefined
Charles R. Drew High School
Riverdale, GA05.2018
Skills
- Teamwork
- Detail-Oriented
- Communication
- Customer Service
- Creativity
- Critical Thinking
- Time Management
- Medical Terminology
- Phone-Etiquette
- Microsoft 365
- Interpersonal Skills
- First Aid/CPR
Certifications Courses
- Microsoft Office Certification
- First Aid/CPR Certified
- Conscious Discipline
Timeline
Customer Service Representative
TTEC
10.2024 - Current
Assistant Teacher
The Goddard School of Vinings
11.2021 - 07.2023
Customer Service Representative
Blue Cross and Blue Shield
08.2021 - 02.2023
Server
H.J Wings and Things
06.2020 - 02.2021
Delivery Driver/Customer Service
Ti's Treats Cookie Delivery
07.2019 - 03.2020
Cashier
Ross Dress for Less
10.2018 - 06.2019
Nursing - undefined
South College
High school Diploma - undefined
Charles R. Drew High School
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