Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ophelia Payne

Olive Branch,MS

Summary

Compassionate professional with many years of experience coordinating community programs and allocating resources. Dedicated to excellent patient care through an empathetic approach. Thrives in team-based or independently-motivated settings.

Overview

24
24
years of professional experience

Work History

Clerical Officer

ABX Logistics
Olive Branch, MS
11.2010 - Current
  • Proofread documents prior to distribution ensuring accuracy of content.
  • Verified accuracy of information on forms completed by customers or clients before submitting for processing.
  • Assisted with the preparation of presentations or other projects as needed.
  • Performed data entry functions using computers and various software programs.
  • Coordinated travel arrangements for staff members when necessary.
  • Handled confidential information in a discreet manner.
  • Answered telephones, took messages, transferred calls to appropriate personnel.
  • Scheduled meetings and appointments for staff members.
  • Provided customer service, addressing inquiries and resolving issues promptly.

Home Support Worker

Cooks Healthcare
Olive Branch, MS
08.2020 - 04.2021
  • Maintained accurate records of client visits, treatments provided and progress notes.
  • Collaborated with multidisciplinary teams to coordinate care plans for individual clients.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Documented care provided and submitted notes to supervisor.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Consulted with client care team to continually update care plans.
  • Maintained detailed records of services performed on clients.
  • Recorded client status progress and challenges in logbooks and reports.
  • Consulted and collaborated with other professionals to provide continuity of patient-family care.

Department Manager

Walmart
Olive Branch, MS
06.2000 - 08.2007
  • Ensured compliance with all safety regulations in the workplace.
  • Managed budgets effectively by making sure costs stayed within allocated limits.
  • Identified training needs among staff members and organized relevant workshops accordingly.
  • Resolved customer complaints and issues promptly and professionally.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Ensured compliance with company policies and relevant regulations.
  • Coached and trained new staff members, providing guidance on department policies and procedures.

Education

High School Diploma -

Olive Branch High School
Olive Branch, MS
05-1986

Skills

  • Calendar Management
  • Documentation And Reporting
  • File and records maintenance
  • Document Management
  • Report Preparation
  • Scheduling appointments
  • Data Entry
  • Office Administration
  • Call handling
  • Scheduling
  • Data Entry Software
  • Microsoft Office
  • Organizational Skills
  • Organizing and Categorizing
  • Travel Arrangements
  • Attention to Detail
  • Case File Management

References

References available upon request.

Timeline

Home Support Worker

Cooks Healthcare
08.2020 - 04.2021

Clerical Officer

ABX Logistics
11.2010 - Current

Department Manager

Walmart
06.2000 - 08.2007

High School Diploma -

Olive Branch High School

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Ophelia Payne