Arielle Heckman
Old Tappan,NJ
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assistant
North Jersey Gynecology
Oradell, NJ
02.2023 - Current
- Supported administrative staff by processing payments.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Performed laboratory tests such as pap smears, urinalysis, pregnancy tests, and cultures.
- Ensured that all instruments used were properly sterilized before use.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Scheduled appointments for patients via phone and in person.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Processed orders for medical supplies and lab equipment.
- Registered new patients into practice management software program accurately entering demographic information.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Explained treatment procedures and physicians' instructions.
- Inspected equipment to ensure proper working order prior to use on patients.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Handled general office duties to support administrative staff during peak hours.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Collected samples from patients for laboratory testing purposes.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Measured vital signs and took medical histories to prepare patients for examination.
- Provided assistance to medical staff in performing minor surgical procedures.
Office Assistant
Swifty Creek Apartments
Snohomish
01.2019 - 06.2022
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered and directed phone calls to appropriate staff members.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Maintained confidentiality of sensitive information and documents.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
American Sign Language Interpreter
Signing J Interpreting
Snohomish
01.2019 - 01.2022
- Supported deaf students' academic success through accurate interpretation of classroom lectures and discussions.
- Facilitated communication between Deaf and hearing individuals in order to ensure effective understanding.
- Interpreted ASL into spoken English, as well as translated spoken English into ASL.
- Conducted sign language interpretation for deaf clients.
Phlebotomist
Sun Medical
Englewood
03.2009 - 10.2017
- Help physicians examine and treat patients by assisting with instruments, injections and suture removal.
- Perform pregnancy tests and sent specimens for laboratory testing.
- Record patients' medical history, vital statistics and test results in medical records.
- Perform patient EKGs.
- Perform lab tests and communicated results.
- Read and record temperature, pulse and respiration.
- Collect, label and store lab samples according to laboratory specifications.
- Monitor patient hemodynamic status during procedures using electrocardiograms.
- Measure and monitor patient vital signs.
- Perform routine tests such as urine dip stick, and hearing tests.
- Prepare patient rooms prior to their arrival.
- Keep facility stocked with necessary supplies, equipment and instruments.
- Request scripts from doctors and verified insurance and coding.
- Train patients on how to properly operate their medical equipment.
- Answer appointment calls.
- Communicate with patients by phone and via written correspondence.
- Escort patients to examination rooms and prepared them for physician exams.
Education
Phlebotomy Certification -
Brandford Institute
Paterson01.2012
Skills
- Routine venipuncture
- EKG
- PFT
- ABI
- Administering vaccinations
- Medical procedures
- EMR software (Eclinicalworks)
- Laboratory testing
- Appointment scheduling
- Vital signs measurement
- Medical terminology
- Time management
- Equipment sterilization
- Insurance verification
- Certified clinical medical assistant (CCMA)
- Cervical cancer screening
- Patient consent verification
- Patient confidentiality
- Prepare treatment rooms
- Cultural sensitivity
- Gynecological procedures
- Centrifuge operation
Certification
- Certified Clinical Medical Assistant
- Certified Phlebotomy Technician
Timeline
Medical Assistant
North Jersey Gynecology
02.2023 - Current
Office Assistant
Swifty Creek Apartments
01.2019 - 06.2022
American Sign Language Interpreter
Signing J Interpreting
01.2019 - 01.2022
Phlebotomist
Sun Medical
03.2009 - 10.2017
Phlebotomy Certification -
Brandford Institute