Arielle Williams
Fort Pierce,FL
Summary
Results-driven insurance professional with extensive experience in ACA enrollment, data reconciliation, and customer retention. Licensed in several states with a record of delivering precise enrollments, maintaining CMS compliance, and supporting client satisfaction in fast-paced environments. Skilled in data analysis, CRM utilization, and back-office operations, with a strong ability to adapt, collaborate, and exceed performance expectations. Dedicated to making clients comfortable while remaining direct, efficient, and in control. Seeking a remote Health Insurance Agent role where I can leverage my skills in ACA enrollment, data accuracy, and client retention to deliver measurable results for both clients and the organization, with the expectation of competitive compensation that reflects my expertise.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Temporary Sales/Customer Service Agent
Alliance & Associates-FL Blue
06.2025 - 09.2025
- Resolved data issues by making outbound contact via call, text, or email
- Processed HealthSherpa enrollments with accuracy and compliance.
- Assisted existing clients in adding additional household members
- Pushed for ancillary sales such as dental, vision, and accident plans
- Worked alongside teammates on client DMI or lost AOR lists
Enrollment Specialist / Data Matching & Retention Specialist
Complete Health Advisors
07.2024 - 10.2024
- Screened inbound calls within two minutes and seamlessly transferred qualified prospects to closing agents, directly supporting sales conversions.
- Processed HealthSherpa enrollments with accuracy and compliance.
- Handled data matching issues (DMI), ensuring enrollment information matched across systems and policies remained active.
- Produced weekly reports on client retention and discrepancies; escalated and resolved issues promptly.
- Collaborated with team members on projects to improve efficiency and ensure client data integrity.
ACA Insurance Agent
Enhance Health
01.2024 - 07.2024
- Managed 75–100 inbound calls daily, qualifying warm leads for ACA-compliant $0 health plans.
- Conducted HealthSherpa enrollments, accurately collecting client data and ensuring compliance.
- Increased revenue through cross-selling ancillary products such as dental insurance.
- Monitored CPA and daily call metrics using platforms like Convoso and Salesforce; proactively sought coaching when performance dipped.
- Maintained high QA scores by consistently applying compliance and training feedback.
ACA Sales Representative
Complete Health Advisors
05.2023 - 12.2023
- Performed accurate HealthSherpa enrollments and verified client eligibility and documentation.
- Educated clients on ACA plan details, ensuring clear understanding and satisfaction.
- Optimized call flow for efficiency, achieving consistently low CPA and strong enrollment volume.
- Applied patience and professionalism with escalated customers, converting conflicts into successful enrollments.
Sales Floor Representative → Customer Retention Manager
Prime MarketCare One
02.2023 - 07.2023
- Excelled in ACA plan enrollments on the sales floor, recognized for customer satisfaction and high close rates.
- Promoted to Customer Retention Manager, leading welcome calls, payment resolutions, and retention initiatives.
- Increased client retention by 30% through proactive communication and clear policy education.
- Cleaned, organized, and visualized data to identify trends and provide growth insights.
- Launched automated communication campaigns via Constant Contact to strengthen client engagement.
Education
Associate of Science - Data Science
Florida State College
Jacksonville, FL04-2025
Skills
- ACA Enrollment & HealthSherpa Proficiency
- Data Matching, Data Entry, and DMI Resolution
- CRM Expertise (TLD, Convoso, One Link, Salesforce)
- CPA Monitoring & Analytics
- High-Volume Call Management
- Client Retention & Customer Satisfaction
- Compliance & QA Standards
- Communication, Problem-Solving, and Adaptability
- Typing Speed: 40 WPM
Certification
Verizon x EdX - Excel Certification
Timeline
Temporary Sales/Customer Service Agent
Alliance & Associates-FL Blue
06.2025 - 09.2025
Enrollment Specialist / Data Matching & Retention Specialist
Complete Health Advisors
07.2024 - 10.2024
ACA Insurance Agent
Enhance Health
01.2024 - 07.2024
ACA Sales Representative
Complete Health Advisors
05.2023 - 12.2023
Sales Floor Representative → Customer Retention Manager
Prime MarketCare One
02.2023 - 07.2023
Associate of Science - Data Science
Florida State College
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