Arielle Culp
Store Assistant
Kapolei,HI
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
14
14
years of professional experience
Work History
Store Assistant
Army & Air Force Exchange Services, AAFES
04.2023 - Current
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Made sure all money from our main branch, as well as from numerous AAFES branches around the island, was safe, secured, and accounted for.
- Responsible for the communication devices and store master keys while also making sure locations were verified and accurate during all times of every shift.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Provided training to new hires on store procedures, product knowledge, and customer service best practices.
Customer Experience Associate
Army & Air Force Exchange Services, AAFES
09.2017 - 04.2023
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
- Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
- Asked customers questions to determine, verify and solve common problems.
- Facilitated seamless transactions by guiding customers through the purchasing process while addressing any concerns or questions raised along the way.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Time Away From Work
Stay At Home Mom
09.2012 - 09.2017
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Made a decision to shift more focus into college classes while also maintaining a strong maternal presence for a new addition to my household.
- Learned to quickly adapt to a variety of challenges and changes.
- Finding effective solutions to efficiently resolve complicated situations.
Sales Associate
Sports Authority
03.2012 - 09.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Server
Denny's Restaurants Franchise Association
02.2012 - 04.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Team Member
Pizza Hut
02.2011 - 02.2012
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Education
Associate of Science - Criminal Justice
Remington College
Honolulu08-2010
High School Diploma -
Kapolei High School
Kapolei05-2008
Skills
- Point of Sale
- Inventory management
- Cash handling
- Conflict resolution
- Excellent communication
- Customer assistance
- Deposit preparation
- Drawer balancing
- Multitasking
- Honest and dependable
- Reliable and responsible
- Attention to detail
Languages
English
Native or Bilingual
Japanese
Limited Working
Spanish
Limited Working
Interests
- Animal Care
- Offering time and support to shelters for the homeless, women, and animals
- Personal Development and Self-Improvement
- I have a passion for photography and editing photos
- Web Development and Design
Timeline
Store Assistant
Army & Air Force Exchange Services, AAFES
04.2023 - Current
Customer Experience Associate
Army & Air Force Exchange Services, AAFES
09.2017 - 04.2023
Time Away From Work
Stay At Home Mom
09.2012 - 09.2017
Sales Associate
Sports Authority
03.2012 - 09.2012
Server
Denny's Restaurants Franchise Association
02.2012 - 04.2012
Team Member
Pizza Hut
02.2011 - 02.2012
Associate of Science - Criminal Justice
Remington College
High School Diploma -
Kapolei High School
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