Senior Manager, Healthcare Program & Project Management Dynamic and results-oriented strategist with over 15 years of progressive experience in program and project management within the healthcare industry. Proven track record of orchestrating industry-sponsored projects, negotiating strategic partnerships, and driving significant revenue growth. Skilled in streamlining operations, optimizing processes, and enhancing brand offerings through innovative initiatives. A collaborative leader adept at cultivating strong relationships with diverse stakeholders to achieve organizational goals and improve healthcare outcomes. Passionate about leveraging data-driven insights to inform decision-making and drive continuous improvement. Known for exceptional communication skills, both verbal and written, with a keen attention to detail. Ready to leverage expertise and drive transformative change in healthcare management.
Orchestrate the management of all industry-sponsored projects, driving $1 million in annual revenue. Cultivate and sustain enduring relationships with patient advocacy groups and external stakeholders to fortify the organization’s position at the intersection of innovation and healthcare impact. Initiate and lead transformative process development endeavors to elevate industry sponsorship, propel the strategic promotion of educational content packages, and manage external requests to utilize CardioSmart's educational content.
· Generated over $1 million in annual revenue by spearheading the management of industry-sponsored projects, showcasing exceptional project management skills and strategic partnership development.
· Revolutionized CardioSmart’s patient materials procurement process, introducing a cutting-edge print-on-demand service in collaboration with ColorNet Printing & Graphics, introducing a new revenue stream for the program and significantly enhancing brand offerings and operational efficiency.
· Directed the coordination of the highly acclaimed CardioSmart Patient Engagement Pavilion at ACC Annual Meetings, managing 20+ patient advocacy groups and exhibitors. Through innovative marketing strategies, increased industry sponsorship by over $100k, elevating the organization’s visibility and impact within the cardiovascular community.
· Negotiated a game-changing partnership with Zygote for a new ACC-owned heart navigation application, skillfully terminating a prior vendor contract and securing a cost-effective agreement, resulting in substantial cost savings of $50k annually.
Distinguished as a pivotal force in orchestrating large-scale events, specializing in strategic coordination and comprehensive vendor research to optimize revenue.
· Achieved a remarkable 30-40% increase in exhibitor revenue through strategic relationship building and the implementation of highly profitable advertising opportunities demonstrating exceptional revenue generation abilities.
· Led a groundbreaking international recruitment project for the NCDR, resulting in a substantial 20%- increase in international sites. Leveraged a robust customer database and adept negotiation skills to expand the organization’s global reach.
· Demonstrated seamless event management skills by overseeing all aspects of the national NCDR Annual Conference for 1000+ attendees, ensuring flawless execution and exceptional attendee satisfaction.
Played an integral role in leading and successfully launching a previously failing initiative, PINNACLE Clinician Network. Spearheaded the ACC clinical quality committee to oversee administrative aspects, coordinate with over 30 doctors, and manage agenda development, speaker announcements, and other administrative functions to drive the committee's goals.
· Successfully revitalized the previously failing PINNACLE Clinician Network, enrolling over 450 physicians within one year through a comprehensive promotional campaign and streamlined onboarding processes, exemplifying exceptional innovation and leadership skills.
· Developed compelling case studies highlighting the transformative impact of PINNACLE Registry data, effectively demonstrating the value of data-driven decision-making in enhancing outpatient care and improving patient outcomes.
· Distinguished as a dynamic educator, producing and hosting 14 educational webinars focused on advancing cardiovascular practice management, displaying expertise in knowledge dissemination and engagement.
Oversaw NCDR’s Analytic and Reporting Services along with the Data Analytics Team in implementing robust project schedules and communication strategies for external clients, encompassing payers and state governments. Gained proficiency in using Microsoft Visio and Project, implemented project schedules and communication strategies, and produced insightful reports utilizing NCDR data. Ensured the punctual delivery of high-quality deliverables.
· Achieved an impressive 50% reduction in processing time for a 10-member team by implementing innovative policies and procedures, enhancing operational efficiency and client satisfaction.
· Expanded ACC’s market presence through proactive marketing and outreach efforts, acquiring contracts with five new national health services organizations, significantly expanding the client roster.
· Skillfully guided clinical practices through ACC’s successful debut in the Centers for Medicare & Medicaid Services Physician Quality Reporting Initiative, demonstrating expertise in navigating complex regulatory frameworks and driving organizational success.
Administrative Resident, Veterans Affairs Medical Center, Washington, DC
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