ARIELLE THERESA STURTZ

• Leading a team of 25+ spa professionals.
• Managing and supervising all areas of the spa day-to-day.
• All Curator Training on spa procedures and BSA expectations.
• Curator scheduling. Schedule 2 to 4 weeks out.
• Therapist scheduling based on business demand.
• Provide support to team members regarding customer service issues or product knowledge questions.
• Coordinate special events, large group bookings, and collaborations.
• Vendor management and relations, retail purchasing.
• Incentive projects: spa performance name mentions, upselling, promotions etc.
• Collaborations with marketing team
• Maximize spa revenue.
• Spa Merchandising, product displays.
• Monthly inventory meetings with accounting.
• Maintain spa cleanliness to JW standards.
• Fostered a positive, productive, and happy work place environment.

(Promoted from HRC to Senior HRC 2 months into new role)

• Protects the confidentiality in and around the hotel.
• Ensure pre-screening is done on applicants and qualified candidates are forwarded to the department managers for follow-up.
• Recruiting and Staffing.
• Ensure proper hiring procedures. Including timely responses, adequate numbers of interviews, PDP, drug screening and reference checks.
• Conducts weekly orientation with all new hires.
• Ensure that all new hire paperwork is completed and processed correctly.
• Create associate files and ensure that they are all up-to-date and contain all required documentation including hire cards, background checks, signed off onboarding trainings etc.
• Develop and design all monthly publications to communicate to the entire hotel team including General Managers, Assistant General Managers, Supervisors and all hourly associates all memos, newsletters, emails, flyers etc.
• Ensure all possible terminations are handled legally and properly. Actively participates in coaching, counseling and termination sessions as needed.
• Conducts and ensures safety training is completed at orientation weekly and ensures yearly re-training.
• Ensure benefit policies and procedures are communicated to all associates.
• Advise Hotel Managers on correct HR procedures and holds them accountable for following those procedures.
• Creates and executes all associate celebration events for holidays, events, birthdays and associate service anniversary.
• Assist in the A & G Checkbook with the Finance department.
• Works with the payroll specialist to complete payroll weekly.
• Conduct audits weekly for associate files, transportation contracts, department bulletin board required documentations and the employee locker rooms.
• Ensure hotel's compliance with affirmative action laws.

• Recruited staff members in the local Austin area to provide service to the brand new Moody Center Music Venue.
• Main point of contact prior, during and after each big event.
• Handled any issues on site during the event.
• Worked directly with the owners of MVP Event Staffing based out of California.
• Supported other Staffing Managers across the country.
• Exceeded staffing demands from Moody Centers General Manager, Derek Marsh.

• Responsible for all opening and closing operations; keyholder; set alarm system.
• In charge of all arrivals. Furnished and unfurnished guest suites. (property open 24/7)
• Processing background checks.
• Provided high level customer service to all residents.
• Assisted with planning and executing monthly events for all the residents. Fitness classes, Food truck nights, holiday gatherings etc.
• Responsible for inventory of all the furnished units.
• Navigate guest relations, both positive and negative.
• Successfully got our Google reviews to a 4.6 star.

• Responsible for all opening and closing operations; keyholder.
• Oversee employee schedules and manage customer appointment calendar.
• Meet coverage demands and capitalize on individual employee expertise.
• Consult with customers to understand needs and recommend professional services.
• Promote salon brand via social media, increased positive online reviews from 20 to 60 within 2 months.
• Responsible for inventory including product selection, location, pricing and all expense tracking.
• Track sales of services and products.
• Maintain cleanliness, restock and arrange. products, overall upkeep of the salon appearance.
• Navigate guest relations, both positive and negative.
• Enhance customer loyalty and increase customer base with targeted marketing and service strategies.
• Meet and exceed personal sales targets using excellent upselling skills and product knowledge to match customers with optimal selections.
• Awarded wage increase within 2 months of taking position.

• Serviced customers and prospects.
• Managed sales people and solicitors.
• Assisted with events.
• Managed retail products and monthly inventory control.
• Maintained a cleaned salon and administrative duties.
• Effectively communicated both verbally and in writing.
• Excellent knowledge of the industry and trends impacting the salon.
• Handled cash and other tenders of payment.
• Supported stylists and owners needs.
• Carried keys and alarm codes; open and close salon, disarm and arm alarm system.
• Trained and supported new team members.
• Checked and respond to e-mail and phone messages, processed mail daily.

The Otis Autograph Collection Hotel

(Closed due to Covid-19 March 2020 - January 2021)

• Provide the highest quality of service to the guest, anticipate and exceed guest expectations.
• Inform AGM of any guest or system-related issues.
• Ensure security and confidentiality of all guests, hotel information and material.
• Complete all daily duties on the certification checklist.
• Ensure all credit cards and cash funds are balanced throughout each shift. Follow PCI Compliance.
• Complete daily recaps to the entire team on issues, improvements or missed opportunities for improvement.

• Provide prompt, efficient, friendly and quality service at all times.
• Create a unique brewery experience with superior guest interactions to include guest dialogues about brewery events and special promotions.
• Learn modernized POS Systems.
• Enthusiastically and appealingly described food and drink specials to guests.
• Verify that guests at the brewery were of legal age.
• Clean shelving, glassware, bartops, growler machine and various areas of the taproom.

• Administrative Support to (1) Senior Event Sales Manager, (1) Senior Event Planning Manager and (2) Event Sales Managers.
• Provided professional engaging and friendly service.
• Answer phones, maintain event lead tracking's and manage EO's.
• Exceptional verbal and written communication skills.
• Trained in Opera, EMS, EAS, Cognos, Birchstreet, Oracle, Passkey & CreditApp.
• Maintain confidentiality of proprietary information and protect company assets.

• Designated trainer for the Reservation Assistant appointment software.
• Make reservations and balance therapist bookings.
• Knowledgeable of menu services and provide recommendations.
• Responsible for E-Gift works: Online gift certificate purchases.
• Created an up selling booking proto call for the front desk agents.