Ariel Lyne Hinojosa
Corpus Christi
Summary
Dedicated professional with over 7 years of office experience, specializing in problem-solving, planning, purchasing, and providing optimal assistance. Recognized for enhancing productivity and reducing the workload of managerial staff through efficient processes and innovative solutions. Expertise in delivering technical support as an IT service desk specialist, with strong skills in troubleshooting, customer service, inventory management, and hardware issue resolution. Committed to fostering team collaboration and adapting to dynamic environments while consistently driving positive outcomes.
Overview
12
12
years of professional experience
Work History
IT Service Desk Representative
City Of Corpus Christi Information Technology
Corpus Christi, TX
04.2024 - Current
- Provided technical support for hardware and software issues to enhance user productivity.
- Resolved service requests efficiently, ensuring timely follow-up and resolution tracking.
- Coordinated efforts with IT teams to execute system upgrades and optimize performance.
- Updated Asset Inventory in IT system
- Managed user support communications via telephone, chat, and email, facilitating timely and effective issue resolutions.
- Diagnosed and resolved user system functionality issues to enhance operational efficiency.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Documented service tickets in incident tracking system, enabling rapid identification and resolution of technical issues.
- Analyzed and resolved connectivity issues within system hardware and network infrastructure to enhance user task execution.
- Enhanced first-call resolution rates by delivering comprehensive troubleshooting and utilizing in-depth knowledge of company systems and applications.
- Delivered exceptional customer support through clear communication, active listening, and empathy to effectively resolve challenging situations.
- Utilized remote access tools effectively to diagnose and resolve user-reported problems quickly without direct contact or on-site visits.
- Supported end-users in software installations and updates to maintain operational efficiency and minimize productivity disruptions.
- Operated multi-line phone system to ensure prompt responses and create a positive first impression for callers.
Private Armed Security Officer-Supervisor
Allied Universal
Corpus Christi
05.2022 - 04.2024
- Prepare work schedules and assignments of assigned personnel.
- Oversees daily work flow.
- Maintain complete and accurate records.
- Clearly communicating the expectations of training.
- Implemented Salesforce security measures such as profiles, permission sets, and field-level security.
- Provides and maintains the safety and security of The Mayor of Corpus Christi and Executive staff.
- Conducts scheduling.
- Interacts with the hiring process.
Real Estate Assistant
Remax Professionals
Corpus Christi
09.2019 - 04.2022
- Schedule meetings and manage clients/calendars.
- Answer emails, phone calls, and record messages.
- Preparing real estate contracts and documents.
- Managing a client database and preparing reports.
- Provided administrative support to real estate agents, including scheduling showings and preparing documents.
- Developed and updated marketing materials to promote new properties.
- Organized and facilitated open house events for prospective buyers.
- Conducted procurement purchasing and set up travel information and scheduling.
Correctional Officer-Certified
Nueces County Jail
Corpus Christi
07.2016 - 07.2019
- Booking, classifying, observing, transferring, transporting, and releasing inmates.
- Conducts critical documentation for release of inmates.
- Conducts critical documentation for transportation and expedition to different agencies.
- Completes, checks, and processes official papers and documents, answer and conduct phone calls with other high end agencies and officials.
- Intervenes and resolves crisis situations such as fights, fires, and medical emergencies.
- Restrains combative inmates.
Administrative Assistant
Kaplan College
Corpus Christi
09.2014 - 06.2016
- Provide administrative support to senior leads including email correspondence and generation and distribution of memos, letters, spread sheets, forms and faxes.
- Conducted procurement purchasing, and travel information and scheduling.
- Provide exceptional customer service, creating a positive atmosphere.
- Researches and interprets relevant regulations, and oversees the processing of contracts and/or grants.
- Reviewing financial aid applications and determining eligibility.
- Responds to internal and external customer inquiries in a timely manner.
Education
Associates Degree - Criminal Justice
Kaplan College
Corpus Christi12.2015
High School Diploma - undefined
Gateway Christian Schools
Memphis, Tennessee05.2012
Skills
- Strategic decision making
- Microsoft PowerPoint
- Effective Time Management
- Strong verbal communication
- Microsoft Excel
- Problem Solving
- Leadership
- Experienced in software tools
- Critical Thinking
- Interpersonal Communications
- Effective team collaboration
- Customer Service
- Microsoft Office
- Professionalism
- Effective written communication
- Detail-oriented analysis
- Outlook
- Data entry proficiency
- Ticketing system experience
- Remote support
- Hardware troubleshooting
- Application support
- Purchasing methodologies
- Inventory management support
Timeline
IT Service Desk Representative
City Of Corpus Christi Information Technology
04.2024 - Current
Private Armed Security Officer-Supervisor
Allied Universal
05.2022 - 04.2024
Real Estate Assistant
Remax Professionals
09.2019 - 04.2022
Correctional Officer-Certified
Nueces County Jail
07.2016 - 07.2019
Administrative Assistant
Kaplan College
09.2014 - 06.2016
High School Diploma - undefined
Gateway Christian Schools
Associates Degree - Criminal Justice
Kaplan College