Summary

Overview

Work History

Education

Skills

Timeline

Ariel Melton

Atlanta,GA

Summary

An enthusiastic, high-performance person with an extensive background in accounting, finance, and business operations. Strong communication skills, a wide variety of software expertise, and many years of experience in all facets of modern business.

Overview

18

18

years of professional experience

Work History

Asset Finance Collections

Huntington Bank

10.2024 - Current

Monitor and manage a portfolio of delinquent loans totaling over $3 million, identifying and escalating accounts requiring immediate attention.
Contact customers via phone, email, or letter to discuss outstanding balances and payment options.
Negotiate repayment plans, extensions, and other recovery solutions with customers.
Maintain accurate and up-to-date records of all collection activities and customer interactions.
Document all collection efforts and outcomes in the CRM system.
Heavy Oracle/Jabber/MS Office/proprietary software.
Provide excellent customer service and maintain a professional and respectful demeanor when interacting with customers.
Address customer inquiries and concerns promptly and effectively.
Escalate complex issues to the appropriate level of management.

National Accounts Billing Representative

Empower Brands

09.2022 - 08.2024

Processed over 1,100 receivable invoices monthly across 19 corporate clients, ensuring accuracy and timely processing via Oracle NetSuite
Leveraged Microsoft Access and Oracle NetSuite to track accounts payable and receivable data for over 200 franchisees, handling receivables of approximately $1 million per month
Discrepancy research and resolution for accuracy in both payables and receivables
Two-way and three-way matching to meet client needs
Conducted B2B collections, managed credits and rebills for monthly reconciliation
Collaborated with operations personnel to resolve accounting and customer service issues, contributing to continuous process improvements
Acted as the primary accounting liaison for internal and external clients to address monthly invoicing concerns
Supplier information management, monthly statements, issue de-escalation

Billing Coordinator

Peachtree Restorations

01.2021 - 01.2022

Oversaw accounts payable and receivable processes using Acculynx software, managing individual contracts for a portfolio of 100+ clients.
Developed vendor management strategies with banking institutions and home insurance companies, enhancing operational efficiency
Liaised with contractors, employees, material vendors, and homeowners to achieve project goals

Central Shop Support Agent (Contract)

Ryder Transportation Systems

01.2021 - 12.2021

Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications. Handled 30+ incidents per day.
Utilized Salesforce CRM to support operational needs through critical thinking skills.
Vendor management and research.
Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.

Commissions Specialist

Transamerica

01.2019 - 01.2021

Resolved complex business issues through data analysis and reporting, ensuring accurate commission processing for a cadre of over 1000 agents.
Enhanced internal processes by identifying opportunities for efficiency improvements.
Heavy use of Salesforce CRM to keep detailed records of all commission and service issues.

Employee Services Associate

MarketSource

01.2017 - 01.2019

Managed HRIS systems and processed I-9 documentation, contributing to organizational compliance and efficiency.
Tax management and reporting, working closely with payroll in both an accounting and human resource capacity.
Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Research Specialist

Vericon Resources

01.2011 - 01.2012

Conducted comprehensive background checks and consulted on legal issues, demonstrating a strong grasp of regulatory requirements

Accounting Specialist

Ryder System Inc.

01.2008 - 01.2010

Managed general ledger and resolved inaccuracies in billing for 20+ satellite offices, ensuring financial accuracy

Payroll/Expense Specialist

Amerifleet Transportation

01.2007 - 01.2008

Maintained payroll and expense accounts for 125 professionals
Recipient of the 2008 Amerifleet Quality Service Award for excellence in service

Education

Bachelor of Science - Human Resource Management

Colorado State University, Greenwood, CO

06.2017

Skills

Accounts Receivable Management
Detailed Account Review
Customer Relationship Management (Oracle)
Effective Problem Resolution

Detail-Oriented Approach
Positive Interpersonal Skills
Effective Problem Resolution
Skilled in MS Office/heavy Excel use

Timeline

Asset Finance Collections - Huntington Bank

10.2024 - Current

National Accounts Billing Representative - Empower Brands

09.2022 - 08.2024

Billing Coordinator - Peachtree Restorations

01.2021 - 01.2022

Central Shop Support Agent (Contract) - Ryder Transportation Systems

01.2021 - 12.2021

Commissions Specialist - Transamerica

01.2019 - 01.2021

Employee Services Associate - MarketSource

01.2017 - 01.2019

Research Specialist - Vericon Resources

01.2011 - 01.2012

Accounting Specialist - Ryder System Inc.

01.2008 - 01.2010

Payroll/Expense Specialist - Amerifleet Transportation

01.2007 - 01.2008

Colorado State University - Bachelor of Science, Human Resource Management