Arienna McElroy
Jacksonville,FL
Summary
Hardworking professional with exceptional talents in fulfillment, communication. Energetic with experience working in solitary role or as part of fast-paced team. Honest and punctual employee. Careful Picker with extensive knowledge of packing and shipment procedures. Meticulous and dedicated to best-in-class quality and service. Proven history of success in environments and fast-paced workplaces.
Overview
8
8
years of professional experience
Work History
Picker
Amazon Warehouse OMA2
10.2023 - Current
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
- Received positive feedback from supervisors for consistently meeting or exceeding daily picking quotas.
Assistant Store Manager
Dollar General
09.2022 - 06.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
Resolution Specialist
Alorica
06.2016 - 09.2022
- Improved customer satisfaction by resolving complex issues promptly and professionally.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Streamlined resolution processes with established guidelines, leading to faster outcomes and better customer satisfaction.
- Collaborated effectively with cross-functional teams to provide comprehensive solutions for clients'' concerns.
- Developed tailored strategies for dispute resolution, resulting in successful outcomes and increased client retention rates.
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
Education
High School Diploma -
Walker High School
05.2013
Skills
- Scanner Operation
- Quality Control
- Palletizing
- Cycle Counts
- Time Management
- Emotional Intelligence
- Critical Thinking
- Attention to Detail
- Conflict Resolution
- Professionalism
- Customer Service
- Multitasking
- Department Oversight
- Records Management
- Business Development
- Stock Management
- Loss Prevention
- Customer Relations
- Pricing and Markdowns
- Problem-Solving
- Sales Growth
- Inventory Control
- Shift Scheduling
- Stock Rotations
Timeline
Picker
Amazon Warehouse OMA2
10.2023 - Current
Assistant Store Manager
Dollar General
09.2022 - 06.2023
Resolution Specialist
Alorica
06.2016 - 09.2022
High School Diploma -
Walker High School
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