Arienna Williams
Warner Robins,GA
Summary
Dynamic and dedicated professional with extensive experience as a Correctional Officer at the Georgia Department of Corrections. Proven expertise in emergency response and conflict resolution, successfully enhancing safety protocols and reducing contraband incidents. Committed to fostering a secure environment through vigilant monitoring and effective de-escalation techniques. Also love spreading positivity
Overview
7
7
years of professional experience
1
1
Certification
Work History
Correctional Officer
Georgia Department of Corrections
07.2023 - Current
- Monitored inmate behavior to maintain safety and security within facility.
- Conducted regular inspections of premises to identify potential safety hazards.
- Assisted in the development and implementation of security protocols and procedures.
- Responded swiftly to emergencies, employing de-escalation techniques when necessary.
- Collaborated with staff to enforce rules, promoting a disciplined environment.
- Documented incidents and prepared reports for review by supervisory personnel.
- Trained new correctional officers on facility policies and emergency response procedures.
- Participated in ongoing training programs to enhance skills in conflict resolution and crisis management.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Front Desk Agent
Holiday Inn Express Hotel
02.2023 - 03.2024
- Managed guest check-in and check-out processes to ensure efficient operations.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Coordinated room assignments and maintained accurate reservation records using hotel management software.
- Assisted in training new front desk staff on procedures and system usage.
- Processed payments and managed cash handling according to company policies.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Shift Manager
McDonald's
01.2023 - 04.2023
- Supervised daily operations to ensure adherence to quality and safety standards.
- Trained and mentored team members on customer service best practices.
- Implemented workflow improvements that enhanced order accuracy and efficiency.
- Managed inventory levels and coordinated stock replenishment processes.
Correctional Officer
Florida Department Of Corrections
06.2020 - 11.2022
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Direct Support Professional
ResCare
02.2020 - 06.2020
- Delivered personalized support to individuals with developmental disabilities, enhancing daily living skills and independence.
- Implemented individualized care plans, ensuring consistent application of therapeutic techniques and behavioral interventions.
- Collaborated with multidisciplinary teams to assess client needs and develop effective support strategies.
- Mentored new staff in best practices for client engagement and safety protocols, fostering a collaborative environment.
Sales Associate
Dollar General
12.2019 - 05.2020
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Assisted customers with product selection, enhancing overall shopping experience and satisfaction.
Server
Waffl House
09.2018 - 03.2019
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted with training new staff on menu items and service standards.
- Managed multiple tables efficiently while ensuring timely food delivery.
Education
Bachelor of Arts - Criminal Justice
Faulkner University
Montgomery, AL05-2027
High School Diploma -
Coffee County High School
Douglas, GA05-2018
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
Certification
Cpr Certified
Timeline
Correctional Officer
Georgia Department of Corrections
07.2023 - Current
Front Desk Agent
Holiday Inn Express Hotel
02.2023 - 03.2024
Shift Manager
McDonald's
01.2023 - 04.2023
Correctional Officer
Florida Department Of Corrections
06.2020 - 11.2022
Direct Support Professional
ResCare
02.2020 - 06.2020
Sales Associate
Dollar General
12.2019 - 05.2020
Server
Waffl House
09.2018 - 03.2019
Bachelor of Arts - Criminal Justice
Faulkner University
High School Diploma -
Coffee County High School