Arienne Hailes
Willoughby,OH
Summary
Tenured professional driven to optimize processes and streamline operations for efficiency. Decisive leader with an analytical approach to problem solving providing skillful, efficient results spanning across multiple industries. Recognized for excellence in project and resource management, risk and compliance management and operations improvement.
Overview
12
12
years of professional experience
Work History
Risk Management Senior Associate
RSM LLP
02.2023 - Current
- Enhanced team performance by implementing effective project management strategies and providing consistent guidance.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Managed client acceptance business process and technology.
- Developed and maintained tools, guidance and training within the client acceptance platform for multiple lines of business.
Quality & Risk Management Associate
Ernst & Young LLP
06.2018 - 02.2023
- Analyze data, statistics, and reports to ascertain trends and conclusions to present to stakeholders
- Translate regulatory learning requirements into compliance processes, interpret for stakeholders, and define reporting needs
- Reduced company risk exposure by implementing comprehensive risk management strategies.
- Initiate and implement learning compliance consequence management process solutions
- Enhanced risk assessment processes for more accurate evaluations of potential threats and vulnerabilities.
- Document and maintain standard operating procedures, related guidance, and standard communications
- Provide guidance and training to internal colleagues both domestic and international
- Contribute to the testing and deployment of technology solutions to enhance process improvement
- Liaise with stakeholders to provide technical analysis and troubleshooting solutions.
Advanced Administrative Lead
Ernst & Young LLP
01.2016 - 05.2018
- Established and maintained relationships with key internal/external client contacts
- Identified and implemented new process guidelines
- Led training sessions, mentored onboarding colleagues and served as peer advisor
- Coordinated various processes such as client resource management, independence compliance, family tree, pre-approval and other regulatory requirements
- Collaborated with account team to adhere to budgetary guidelines and reclassify time/expenses
- Created and managed utilization, billing and engagement reports and spreadsheets
- Acted as a central point of contact for engagement/project teams locally and virtually
- Collaborated with the account, business development and resource management teams
- Composed, reviewed and edited MS Office documents (i.e., Word, Excel, PowerPoint) for consistency with firm style and policies
- Managed projects and prioritized multiple tasks concurrently including multi-location coordination
- Regional contact for new systems execution and implementation.
- Enhanced team productivity through effective delegation of tasks and close monitoring of progress.
Department Coordinator
Cleveland Clinic Sports Health Center
11.2011 - 01.2016
- Coordinated conferences, meetings and special events
- Originated, prepared and edited financial and operational reports
- Managed FMLA, LOA and disability leave requests
- Regulated departmental budgetary spending
- Collaborated with insurance companies and managed care organizations to facilitate the patient care process
- Prioritized staffing decisions, based on medical needs, timing constraints and geographic considerations
- Interviewed and assisted with the onboarding process of employment candidates and medical fellows.
Education
Wilberforce University
01.2005
Skills
- Performance monitoring
- Project Management
- Team Leadership
- Training and mentoring
- Process Improvement
- Problem-Solving
Software Competencies
- Microsoft Office 2013
- SharePoint
- Tableau
- Sequel
- ServiceNow
- SuccessFactors
Timeline
Risk Management Senior Associate
RSM LLP
02.2023 - Current
Quality & Risk Management Associate
Ernst & Young LLP
06.2018 - 02.2023
Advanced Administrative Lead
Ernst & Young LLP
01.2016 - 05.2018
Department Coordinator
Cleveland Clinic Sports Health Center
11.2011 - 01.2016
Wilberforce University
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