Aries Sciascia
Lexington,KY
Summary
Dependable employee providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
Work History
Server
GirlsGirlsGirls Burritos
01.2024 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Shift Leader
Dutch Bros
08.2023 - 01.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Barista
Starbucks
06.2021 - 11.2021
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Team Member
Chick-fil-A
05.2019 - 08.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05.2023
Skills
- Strong Work Ethic
- Problem-Solving
- Adaptable and Flexible
- Attention to Detail
- Hospitality and Professionalism
- Opening and closing duties
- Training and mentoring
Timeline
Server
GirlsGirlsGirls Burritos
01.2024 - 05.2024
Shift Leader
Dutch Bros
08.2023 - 01.2024
Barista
Starbucks
06.2021 - 11.2021
Team Member
Chick-fil-A
05.2019 - 08.2020
High School Diploma -
Penn Foster Career School