Summary
Overview
Work History
Education
Skills
Software
Certification
Personal Information
Certifications
Accomplishments
Languages
Timeline
Generic

Arieta Santos

Rochester,NY

Summary

Experienced Member Service Representative with eleven years in customer account management and service issue resolution. Skilled in identifying and addressing challenges, promoting company offerings, and ensuring customer satisfaction and loyalty. Committed to exceeding expectations and contributing to team success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Enrollment Specialist III

Excellus BCBS
05.2022 - Current
  • Reviewed customer documents for accuracy and completeness to uphold high standards.
  • Updated and entered customer data, ensuring confidentiality and reliability.
  • Resolved inquiries and issues promptly, enhancing overall customer service experience.
  • Achieved high monthly quality scores through diligent record maintenance.

Customer Relations Associate

Ruby Gordon Inc
12.2021 - 05.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided ongoing guest service.
  • Responded proactively and positively to rapid change.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.

Department Manager

McDonald's Restaurant
03.2010 - 11.2021
  • Communicated with managers of other departments to maintain transparency.
  • Approved regular payroll submissions for employees.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.

Education

High School Diploma -

Churchville-Chili Senior High School
Churchville, NY

Skills

  • Professional telephone demeanor
  • Staff education and training
  • Complaint resolution
  • POS systems expert
  • Creative problem solving
  • Multi-line phone talent
  • Service standard compliance
  • Record keeping strengths
  • Training development aptitude
  • Administrative support
  • Documentation management
  • Strong organization
  • Deadline management
  • Decision making aptitude
  • Excellent phone demeanor
  • Client relationship building
  • Confidentiality handling

Software

Microsoft Office

, 5, Excellent,

Microsoft Outlook

, 5, Excellent

Certification

Certified Contact Tracer

Personal Information

Title:

Certifications

01-2022

Accomplishments

Completed an eight week Dale Carnegie training.

Languages

English
Full Professional

Timeline

Enrollment Specialist III

Excellus BCBS
05.2022 - Current

Customer Relations Associate

Ruby Gordon Inc
12.2021 - 05.2022

Department Manager

McDonald's Restaurant
03.2010 - 11.2021

High School Diploma -

Churchville-Chili Senior High School

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