Arif Fazal
North Brunswick,NJ
Summary
Accomplished QA professional with 15+ years of progressive experience and proven record of significant, successful contribution in quality management, project management, user acceptance testing, business analysis and process improvement. Strong experience establishing high quality standard and procedures, ensuring client requirements are accurately executed and monitoring different processes. Adept communicator and collaborator, able to forge critical relationships with stakeholders and build consensus across multiple organizational levels. Successful record of leading teams through challenges with a positive attitude and team-first approach. Uses a collaborative approach to drive continuous improvement to support the implementation of innovative products and solutions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
ASSISTANT VICE PRESIDENT [TEST MANAGER]
CITIZENS BANK [FORMERLY INVESTORS BANK]
01.2021 - Current
- Responsible for leading a portfolio of test work and test schedules for the various digital banking platforms including the Retail Bank's Omni-Channel account opening platform, Digital Online Banking platform, mobile banking, as well as the products and services that rest on the platform
- Responsible for staffing and managing a team of testing professionals, and work with test leads to manage onshore/offshore work assignments
- Review test cases and defects with business lines in JIRA to ensure critical priority scenarios are covered and provide walk through to stakeholders
- Participate in stakeholder meetings with cross-functional teams and help define go to market strategy
- Manage and participate in execution of functional, end-to-end, UAT and regression testing following QA standards
- Work with centralized automation team to request automation test execution and obtain test automation status
- Manage integration testing internally and with external vendor FIS and review test reports with senior management
- Act as a key point of contact and subject matter expert for all QA aspects to ensure that new functionality/systems are thoroughly tested with a high quality of assurance that any changes to production environments perform as expected to minimize any risk associated with the changes
- Accurately report risks to leadership by publishing Quality Assurance related KPI's
- Manage a repository of requirements documentation and testing evidence, such as: test plans, test cases, UAT evidence, issue logs, acceptance sign off, reporting, and other support documentation to ensure testing and support of application is accurate
- Run effective test management and defect triage meetings with key stakeholders, testing teams, and vendors to report defects, troubleshoot and document testing issues.
QA TEST LEAD CONSULTANT [INVESTORS BANK]
ALPHA CONSULTING
01.2019 - 12.2020
- Supported digital banking group by performing End-to-End User Acceptance Testing and manually tested Online Account Opening application to launch Money Market and CD products
- Oversaw portfolio of test work and test schedules within the Quality Assurance Team
- Performed cross browser and mobile testing and ensure functionality is working correctly across all devices
- Produced QA documentation and testing evidence, such as Test plans, test cases, UAT evidence, issue logs, and acceptance sign off
- Responded to audit requests as it pertains to requested documentation and provided daily status report to senior management
- Worked with vendors MacRae and FISERV to report defects using JIRA, document, and troubleshoot testing issues and ensure defects are prioritized appropriately
- Executed and maintained test cases in Test Rail and document results to ensure that functional and nonfunctional requirements are met.
QA TEST LEAD CONSULTANT [BANK OF AMERICA]
DATA INC
09.2018 - 10.2018
- Worked on temporarily short-term assignment in finishing test strategy and test plan documents at Bank of America's wealth management group
- Provided insight to senior management to improve workflow.
TEST LEAD CONSULTANT [VANGUARD]
LIQUIDHUB
12.2015 - 08.2018
- Supported Investment Management Services (IMS) group by performing End-to-End User Acceptance Testing (UAT) and manually tested NeoXam investment data management application, and ensured data is loaded correctly and distributed to order management systems such as Portfolio Management and Charles River
- Managed a team of testers and ensure smooth functioning on daily basis
- Participated in planning meetings, identify risks upfront and track them to closure
- Actively participated in pre-release planning meetings to ensure sufficient information is available to team
- Developed detailed test cases and coordinate End to End testing for Charles River, NeoXam and PM tool applications to test new functionalities
- Performed regression testing during every release and review test scenarios with Business
- Generated test case completion estimates to senior management and provide weekly updates
- Worked with environment support team in ensuring data and application was available for testing
- Tracked team's testing progress, publish daily and weekly status report to senior management
- Ran defect calls daily and ensure bugs are fixed before the planned elevation date
- Participated in scrum activities such as the daily scrum, sprint planning, task estimation, and sprint retrospectives.
SENIOR CONSULTANT [MORGAN STANLEY]
CAPCO
01.2015 - 11.2015
- Performed User Acceptance Testing for the redesign of Morgan Stanley Online site for Private Banking group
- Led the development of business requirements and testing documentation
- Managed client expectations by ensuring delivery of the highest quality service in a timely manner
- Reviewed test strategy documents and test cases with stakeholders and ensure test scripts covers all the scenarios related to functional and non-functional testing
- Performed regression testing and coordinated UAT to launch lending products on Mobile Apps (Android, iPhone, and iPad) for Morgan Stanley's wealth management group
- Tested code fixes and new functionalities in a timely manner and scheduled demo sessions with business
- Provided status report to senior management on daily basis.
TEST LEAD CONSULTANT [VANGUARD]
LIQUIDHUB
03.2013 - 12.2014
- Performed User Acceptance Testing (UAT) and manually tested TLM Smartstream reconciliation application, Cognos reports, and ensured all feeds are loaded correctly and risks are identified in a timely manner
- Created test plan and test cases based on business requirements, user processes and contributed to test strategies under which the testing is performed
- Executed test cases, and documented results to ensure that functional and nonfunctional requirements are met and participated in regression testing for various lines of businesses in Retail Investors Group
- Created and maintained test cases in HP Quality Center and interacted closely with technology service providers' areas such as production support, environment support, and development areas for various testing inputs
- Tracked testing progress and provide updates to senior management on weekly basis and run daily meetings
- Logged and monitored defects found during UAT testing in defect tracking tool Team Track
- Worked closely with business users to identify appropriate Client Acceptance Tests to validate any changes, obtained sign off from business, and ensured issues are fixed before the release date
- Participated in requirements gathering sessions to understand new requirements from business
- Trained and functioned as a mentor to junior testers and provide training to business users on TLM Smartstream application.
BUSINESS ANALYST CONSULTANT [BARCLAYS]
MAKOSI
10.2012 - 01.2013
- Gathered business requirements from stakeholders and worked with IT to enhance existing Global Supervisory Review Tracking (GSRT) application for Compliance group at Barclays bank
- Managed User Acceptance Testing (UAT) related activities and prepared user training manual
- Logically translated business needs for technical development by developers and implemented sustainable solutions to business issues.
ASSISTANT VICE PRESIDENT, RECONCILIATION MANAGER
CITIGROUP
01.2012 - 02.2012
- Partnered with IT in building logic and enhancements for reconciliation tools and performed manual testing
- Managed and monitored testing progress of offshore team and ensured all deadlines are met
- Ensured controls are set up correctly in trade reconciliation tool Transaction Lifecycle Management (TLM).
CREDIT DERIVATIVES OPERATIONS SPECIALIST
HSBC
10.2010 - 12.2011
- Worked as a Project Coordinator on launching document tracking application Thunderhead for Credit Derivatives trade and chaired calls with global teams
- Led UAT phase by assigning test cases to the team and ensured test cases are executed as per the requirements, updated Quality Center for management review and participated in Regression testing
- Reconciled Credit Derivatives trade breaks between TLM Smartstream reconciliation application and Calypso and identified any mismatches
- Performed UAT Testing to ensure trade details from front office trade booking application Calypso accurately fed to DTCC
- Reported project issues related to UAT to senior management and ensured proper resolution to issues and risks identified
- Tracked and managed resource schedules and distributed meeting agendas to onshore and offshore team.
FINANCIAL SERVICE REPRESENTATIVE
METLIFE
05.2010 - 10.2010
- Created and implemented business development strategies to attract new clients
- Evaluated financial information obtained from clients to determine the best products and services to meet their financial goals.
ASSOCIATE/VP
JPMORGAN (FORMERLY BEAR STEARNS)
07.2006 - 03.2009
- Team leader for a group of 10 members
- Managed and coordinated the entire migration process and ensured all internal systems are tested before trades are migrated from Bear Stearns internal systems to JPMorgan
- Performed and managed UAT testing phase to launch front office trade booking application Calypso
- Ensured Credit Derivatives trades are booked correctly in Calypso and notified front office of any errors
- Tracked and documented defects and updated senior management of the status daily
- Assisted in meeting the firm's obligations regarding industry targets that are enforced by the regulators.
ASSOCIATE
MORGAN STANLEY
02.2006 - 07.2006
- Responsible for trade confirmation for Credit Default Swap (CDS) and resolved trade breaks in DTCC/Deriv Serv electronic matching system
- Performed regression testing for the enhancement of DTCC application used by various banks and hedge funds on Wall Street
- Developed and maintained Client and Broker Dealer relationships which resulted in smooth resolution of issues identified during the testing.
CONFIRMATIONS SPECIALIST
BEAR STEARNS
11.2003 - 02.2006
- Actively involved in all phases of project planning, development, and testing, from initial concept through system test phase and user acceptance tests in launching document tracking application Scrittura
- Provided insight to senior management to improve workflow
- Processed trades in front office application Calypso in test environment, performed User Acceptance Testing (UAT) and ensured all the functional and non-functional requirements are met before the application goes into production.
Education
Bachelor of Arts - Information Tech & Informatics
Rutgers University
10.2002
Skills
- Product Management
- Team Building
- Continuous Improvement
- Stakeholder Management
- Quality Assurance Management
- Release Management
- Data Analysis
- Business Analysis
- Relationship Building
- Business Transformation
- Software Development Life Cycle
- Cross-functional Team Leadership
Websites
Certification
- SAFe POPM (Certified SAFe 5 Product Owner/Product Manager), JAN 2023, Scaled Agile, Inc.
- CSM (Certified Scrum Master), 000304672, Scrum Alliance, New York, NY
Skills Core Competencies
- Certified Product Owner/Product Manager (POPM)
- Certified Scrum Master (CSM)
- MS Office Suite
- SharePoint
- Salesforce
- ALM Quality Center
- JIRA
- Test Rail
- Charles River Development (CRD)
- Portfolio Management tool
- Transaction Lifecycle Management (TLM)
- Depository Trust & Clearing Corporation (DTCC)
- Calypso
- NeoXam
- Fiserv Signature
- Nautilus
- Avoka (Temenos)
- Fenergo
- FIS
- Journey Manager
Timeline
ASSISTANT VICE PRESIDENT [TEST MANAGER]
CITIZENS BANK [FORMERLY INVESTORS BANK]
01.2021 - Current
QA TEST LEAD CONSULTANT [INVESTORS BANK]
ALPHA CONSULTING
01.2019 - 12.2020
QA TEST LEAD CONSULTANT [BANK OF AMERICA]
DATA INC
09.2018 - 10.2018
TEST LEAD CONSULTANT [VANGUARD]
LIQUIDHUB
12.2015 - 08.2018
SENIOR CONSULTANT [MORGAN STANLEY]
CAPCO
01.2015 - 11.2015
TEST LEAD CONSULTANT [VANGUARD]
LIQUIDHUB
03.2013 - 12.2014
BUSINESS ANALYST CONSULTANT [BARCLAYS]
MAKOSI
10.2012 - 01.2013
ASSISTANT VICE PRESIDENT, RECONCILIATION MANAGER
CITIGROUP
01.2012 - 02.2012
CREDIT DERIVATIVES OPERATIONS SPECIALIST
HSBC
10.2010 - 12.2011
FINANCIAL SERVICE REPRESENTATIVE
METLIFE
05.2010 - 10.2010
ASSOCIATE/VP
JPMORGAN (FORMERLY BEAR STEARNS)
07.2006 - 03.2009
ASSOCIATE
MORGAN STANLEY
02.2006 - 07.2006
CONFIRMATIONS SPECIALIST
BEAR STEARNS
11.2003 - 02.2006
Bachelor of Arts - Information Tech & Informatics
Rutgers University
- SAFe POPM (Certified SAFe 5 Product Owner/Product Manager), JAN 2023, Scaled Agile, Inc.
- CSM (Certified Scrum Master), 000304672, Scrum Alliance, New York, NY
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