Hi, I’m
Arifah Shah
CUSTOMER SERVICE REPRESENTATIVE
Bailey,MS
Overview
13
years of professional experience
2
Languages
Work History
Meadowbrook Estates
Assistant Property Manager
11.2015 - 05.2019
Job overview
- Writing work orders for Maintenance department based on information from tenants, technicians or based on information gathered from site visits.
- Drafting Memos and/or making phone calls to Tenants related to lease issues and preventative maintenance scheduling.
- Issuing keys to technicians/vendors, keeping logs of who has keys and ensuring return of said keys.
- Perform all necessary functions to facilitate Tenant “Move In” and “Move Out” procedures including:
- Informing the tenant of the lease obligations and present them with keys, Notifying them as their expiration date approaches & informing them of their obligations upon move out.
- Performing walk-outs of units and writing work orders related to turnovers.
- Processing Security deposit returns.
- Maintain logs related to:
- Essential Lead Maintenance (EMP)
- Project Lists for individual properties
- Unit Turnover List
- Obtaining Bids – Snow removal, landscaping, rubbish & maintenance/repairs.
- Perform inspections and replenish inventory where necessary.
Emory University
Patient Transport
12.2014 - 10.2015
Job overview
- Transports patients by stretcher, bed, wheelchair, or walking. Provides care for patients during transport and in the department.
- Assists patients by lifting and transferring from bed to stretcher, bed to wheelchair, etc.
- Assists patients and family members by responding to inquiries and providing information based on departmental and organizational policy.
- Performs related duties such as reporting equipment malfunctions, assisting others, cleans work area and transportation equipment, etc.
- Demonstrates standard of performance (ownership, teamwork communication, compassion) that support patient satisfaction and principles of service excellence.
- Work under the supervision of the CTD Coordinator. Transports patients, as well as assists with direct patient care and procedures that have been ordered by a physician. Ensure that transport equipment is maintained properly. Perform other duties as assigned.
Arby’s
Manager
03.2011 - 01.2012
Job overview
- Provided a maximum level of leadership ensuring safety for the #1 Market Share in Roast Beef to restaurant, customers and employees
- Supported the general manager all aspects in generating sales and profit growth prompting
- 100% efficiency and grossing over $130 million in 2011
- Delegated a staff at an absolute advantage rate of excellence in customer service and problem resolution
- Operated in accordance with Federal/State laws implementing the store guidelines
- Extended managerial skills in Office access, reliable training and inventory
Veteran’s Administration Medical Center
Patient Escort Transporter
10.2010 - 02.2011
Job overview
- Assisted in transporting patients to different locations throughout the Veteran’s Medical center
- Logged transport information onto log sheets
- Ensured 100% patient care and medical needs during transport
- Completed all necessary data regarding extra patient needs during transport
- Worked as a floater in other departments as needed
- Completed all transport and other assignments in a timely manner
- Sanitized and cleaned all transport equipment after each patient
- Worked alongside other personnel to ensure patient needs were met
Childtime Learning Center
Teacher Aide/Manager
05.2006 - 11.2009
Job overview
- Worked with children ages 1 to 3 years old
- Ordered supplies, completed inventory
- Completed lesson plans, themes and curriculums in a timely manner to accurately ensure educational plans were #1 in the district
- Helped teacher plan special events/days, ceremonies and field trips
- Scanned items to ensure purchase price accuracy
- Helped other classes as need
Education
Columbia College
Associates of Arts
01.2013
Skills
Microsoft software expertise
Timeline
Assistant Property Manager
Meadowbrook Estates
11.2015 - 05.2019
Patient Transport
Emory University
12.2014 - 10.2015
Manager
Arby’s
03.2011 - 01.2012
Patient Escort Transporter
Veteran’s Administration Medical Center
10.2010 - 02.2011
Teacher Aide/Manager
Childtime Learning Center
05.2006 - 11.2009
Columbia College
Associates of Arts