Hi, I’m
Arifah Shah
CUSTOMER SERVICE REPRESENTATIVE
Bailey,MS
Overview
13
years of professional experience
2
Languages
Work History
Meadowbrook Estates
Assistant Property Manager
11.2015 - 05.2019
Job overview
- Writing work orders for Maintenance department based on information from tenants, technicians or based on information gathered from site visits.
- Drafting Memos and/or making phone calls to Tenants related to lease issues and preventative maintenance scheduling.
- Issuing keys to technicians/vendors, keeping logs of who has keys and ensuring return of said keys.
- Perform all necessary functions to facilitate Tenant “Move In” and “Move Out” procedures including:
- Informing the tenant of the lease obligations and present them with keys, Notifying them as their expiration date approaches & informing them of their obligations upon move out.
- Performing walk-outs of units and writing work orders related to turnovers.
- Processing Security deposit returns.
- Maintain logs related to:
- Essential Lead Maintenance (EMP)
- Project Lists for individual properties
- Unit Turnover List
- Obtaining Bids – Snow removal, landscaping, rubbish & maintenance/repairs.
- Perform inspections and replenish inventory where necessary.
Emory University
Patient Transport
12.2014 - 10.2015
Job overview
- Transports patients by stretcher, bed, wheelchair, or walking. Provides care for patients during transport and in the department.
- Assists patients by lifting and transferring from bed to stretcher, bed to wheelchair, etc.
- Assists patients and family members by responding to inquiries and providing information based on departmental and organizational policy.
- Performs related duties such as reporting equipment malfunctions, assisting others, cleans work area and transportation equipment, etc.
- Demonstrates standard of performance (ownership, teamwork communication, compassion) that support patient satisfaction and principles of service excellence.
- Work under the supervision of the CTD Coordinator. Transports patients, as well as assists with direct patient care and procedures that have been ordered by a physician. Ensure that transport equipment is maintained properly. Perform other duties as assigned.
Arby’s
Manager
03.2011 - 01.2012
Job overview
- Provided a maximum level of leadership ensuring safety for the #1 Market Share in Roast Beef to restaurant, customers and employees
- Supported the general manager all aspects in generating sales and profit growth prompting
- 100% efficiency and grossing over $130 million in 2011
- Delegated a staff at an absolute advantage rate of excellence in customer service and problem resolution
- Operated in accordance with Federal/State laws implementing the store guidelines
- Extended managerial skills in Office access, reliable training and inventory
Veteran’s Administration Medical Center
Patient Escort Transporter
10.2010 - 02.2011
Job overview
- Assisted in transporting patients to different locations throughout the Veteran’s Medical center
- Logged transport information onto log sheets
- Ensured 100% patient care and medical needs during transport
- Completed all necessary data regarding extra patient needs during transport
- Worked as a floater in other departments as needed
- Completed all transport and other assignments in a timely manner
- Sanitized and cleaned all transport equipment after each patient
- Worked alongside other personnel to ensure patient needs were met
Childtime Learning Center
Teacher Aide/Manager
05.2006 - 11.2009
Job overview
- Worked with children ages 1 to 3 years old
- Ordered supplies, completed inventory
- Completed lesson plans, themes and curriculums in a timely manner to accurately ensure educational plans were #1 in the district
- Helped teacher plan special events/days, ceremonies and field trips
- Scanned items to ensure purchase price accuracy
- Helped other classes as need
Education
Columbia College
Associates of Arts
01.2013
Skills
Microsoft software expertise
Data processing and scanning
Customer engagement strategies
Management skills in hiring and training
Administrative support and office tools
Reliable team player attributes
Receptionist responsibilities and service skills
Strong leadership with attention to detail
Timeline
Assistant Property Manager
Meadowbrook Estates
11.2015 - 05.2019
Patient Transport
Emory University
12.2014 - 10.2015
Manager
Arby’s
03.2011 - 01.2012
Patient Escort Transporter
Veteran’s Administration Medical Center
10.2010 - 02.2011
Teacher Aide/Manager
Childtime Learning Center
05.2006 - 11.2009
Columbia College
Associates of Arts