Ariana
Salem,CA
Summary
Front Desk Agent with more than [Number] years' experience helping guests check in upon arrival and check out at the end of their stay. Talented in planning outings for guests, providing them with needed resources and ensuring they enjoy their visit. Disciplined Front Office Trainee with great data entry, telephone etiquette and email response skills. Considered a talented employee willing to resolve issues. Offering a great attitude and a strong work ethic. Experienced Front Desk Agent with experience in a variety of different industries. Highly skilled in hands-on applications such as MS Office and QuickBooks. Always friendly, personable and astute. Driven Front Desk Agent who is highly skilled in managing reservations, telephone calls and customer inquiries. Poised and depicts a total commitment to guest satisfaction.
Overview
5
5
years of professional experience
Work History
Front Office Receptionist
Abc Fire Control
Yakima, WA
08.2013 - 08.2014
- Answered customer questions about product availability and shipment times.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Received and routed business correspondence to correct department or staff member.
- Made accommodations and travel arrangements for visitors.
- Answered the phone by the second ring and greeted callers enthusiastically.
- Collected deposits, fees and payments.
- Verified accuracy of financial data.
- Greeted [Number] daily visitors and customers upon arrival.
Front Desk Receptionist
Parkside Driving
Yakima, WA
08.2017 - 09.2018
- Carefully wrote down all phone messages and relayed them to the appropriate personnel.
- Greeted persons entering the establishment and determined the nature and purpose of visit.
- Monitored office supplies inventory and placed orders.
- Collected deposits, fees and payments.
Education
High School Diploma - undefined
Woodburn High
Woodburn, OrSkills
- Strategic planning
- Problem-solving skills
- Impression management
- Social perceptiveness
- Accounts payable / accounts receivable
- Customer service
- Telephone etiquette
- Researching skills
- Teamwork and collaboration
- Problem-solving
- Office management
- Bilingual capability
- Cash handling
- Strong client relations
- Exceptional communication skills
- Quick learner
Accomplishments
- Attended voluntary trainings and workshops and received a job promotion as a result.
- Carefully mentored newly hired employees on customer service techniques which helped improve focus on guests and visitors.
Timeline
Front Desk Receptionist
Parkside Driving
08.2017 - 09.2018
Front Office Receptionist
Abc Fire Control
08.2013 - 08.2014
High School Diploma - undefined
Woodburn High