Arijana Shabani
6205 Aires Dr, Arlington ,TX
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my time management and customer service skills at Adventist Health to significantly improve guest retention. My expertise in appointment scheduling and maintaining confidentiality underpins a track record of increasing efficiency and safeguarding patient information, showcasing a blend of hard and soft skills vital for any employer.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Adventist Health
2300 Lone Star Rd Mansfield, TX 76063
10.2023 - Current
- I greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Answered a multi-line phone system and transferred callers to the appropriate department or staff member.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Increased guest retention by maintaining a welcoming and organized reception area.
Medical Receptionist
Orthopedic Medicine, Texas Health Resources
902 W Randol Mill Rd Arlington, TX 76012
12.2022 - 06.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Assisted with medical coding and billing tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Warehouse Order Puller
Mouser Electronics Inc.
1000 N Main St, Mansfield, TX 76063
10.2021 - 12.2022
- Maintained a clean work area, reducing potential hazards and promoting a professional atmosphere.
- Utilized warehouse equipment such as pallet jacks and forklifts to transport materials safely and efficiently.
- Expedited order processing by efficiently locating, retrieving, and staging items for shipment.
- Increased order accuracy by diligently verifying product information and quantities before packaging.
- Reduced picking errors by cross-referencing order details with physical items during pulling process.
- Collaborated with team members to complete time-sensitive orders, prioritizing tasks to maximize productivity.
- Optimized inventory management with regular cycle counts, ensuring stock levels remained accurate and update.
- Streamlined shipping procedures by assembling packages according to specific carrier requirements, reducing shipping costs and delivery times.
- Managed time effectively to balance multiple orders simultaneously, maintaining a high level of customer satisfaction.
- Adhered to safety guidelines while operating machinery, resulting in a reduced risk of accidents or injuries within the workplace.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
Cashier Specialist
Plato's Closet
5904 S Cooper St, Arlington TX 76017
08.2019 - 03.2020
- Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
- Assisted customers in locating products throughout store for enhanced shopping experiences and increased sales opportunities.
- Readied daily tills for each cashier by counting out change and documenting total amounts end-of-shift review.
- Managed special actions such as returns processing and payment reversals for team members.
- Developed and implemented sales strategies to increase profits.
- Worked flexible schedule and extra shifts to meet business needs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases, locate items, and join reward programs.
- Quickly and accurately counted drawers at start and end of each shift.
Education
No Degree - NURSING
Tarrant County College District
Fort Worth, TX06.2021
High School Diploma -
Summit High School
1071 Turner Warnell Rd, Arlington, TX 7600105.2021
Skills
- Certification in CPR
- Time Management
- Listening Skills
- Cash Handling
- Customer Service
- Medical Terminology
- Appointment Scheduling
- Skilled in [Technology]
- Relationship Building
Certification
- CPR
Timeline
Front Desk Receptionist
Adventist Health
10.2023 - Current
Medical Receptionist
Orthopedic Medicine, Texas Health Resources
12.2022 - 06.2023
Warehouse Order Puller
Mouser Electronics Inc.
10.2021 - 12.2022
Cashier Specialist
Plato's Closet
08.2019 - 03.2020
No Degree - NURSING
Tarrant County College District
High School Diploma -
Summit High School