ARIK AWUNG
Platinium Restaurant
Baltimore,MD
2
Certifications
6
years of professional experience
IT support professional and Army National Guard Soldier with over five years of experience in technical support, troubleshooting, and customer service. CompTIA Security+ certified, AWS DevOps Engineer Professional certified, and holder of a U.S. DoD Secret clearance. Skilled in resolving technical issues, documenting incidents, supporting users, and maintaining reliable IT operations. Experienced in applying problem solving skills, technical knowledge, and attention to detail to support secure and efficient technology operations.
Work History
Computer/Detection System Repairer
9 Months- Perform field level maintenance, diagnostics, and repairs on electronic and computer systems.
- Use multimeters, oscilloscopes, and signal generators to identify and isolate hardware faults.
- Interpret technical manuals, wiring schematics, and diagnostic procedures to resolve system malfunctions.
- Maintain equipment accountability, safety compliance, and operational readiness of sensitive defense systems.
Technical Support Specialist
3 Years 1 Month- Coordinated daily operations to maintain efficiency and meet business requirements.
- Resolved operational issues while maintaining service quality and workplace standards.
- Maintained accurate records, monitored resources, and supported inventory accountability.
- Collaborated with team members to meet deadlines, follow procedures, and support daily objectives.
IT Support Specialist
5 Years 2 Months- Supported digital client records and assisted with maintaining accurate, organized information.
- Assisted with cloud based database migration to improve data accessibility and organization.
- Troubleshot basic technical issues involving computer systems, software, and user access.
- Maintained confidentiality of sensitive client information while following data handling procedures.
Education
U.S. Army Training - Computer/Detection Systems Repairer
High School Diploma
Skills
Computer Hardware Diagnostics
Electronic Systems Repair
IT Technical Support
Network Troubleshooting
Cybersecurity & Information Assurance
Operating Systems Support
Technical Documentation
System Testing & Fault Isolation
Certification
CompTIA Security+
Security Clearance
Secret
Timeline
Computer/Detection System Repairer
U.S. Army Nation Guard
02.2026 - CurrentRead More
Technical Support Specialist
Platinium Restaurant
10.2023 - CurrentRead More
IT Support Specialist
Infinity Healthcare Services LLC
07.2020 - 09.2025Read More
U.S. Army Ordnance School
U.S. Army Training from Computer/Detection Systems Repairer
Read More
Randallstown High School
High School Diploma
Read More