Arika Hardy
Montgomery,AL
Summary
Self-motivated professional seeking an entry-level position to leverage experience for improved business efficiency. Known for reliability and adaptability, with a strong work ethic and exceptional customer service skills. Eager to embrace new challenges and committed to delivering outstanding results. Aiming for opportunities that foster growth and advancement within the company.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Custodial Engineer
Hyundai Glovis
09.2019 - Current
- Establish cleaning procedures to maintain a clean working environment in the production facility
- Disinfect and sterilize equipment and supplies using germicides and sterilizing products
- Maintain a clean work environment in assigned area using universal precautions to protect the health and safety of others
- Commit to learning about continuous improvement strategies and applying them to everyday work
- Work with location warehouse managers for direction on daily recurring tasks as well as project work
Packer
Amazon
07.2023 - 08.2025
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Packaged fragile items with cushioning material.
- Sorted and stacked finished items.
- Placed items into bags, boxes or other containers.
Cashier
Family Dollar
05.2022 - 12.2022
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Call Center Representative
Sykes Enterprises
03.2018 - 05.2019
- Answer incoming calls to accommodate with customer service needs
- Advised and informed callers based on the needs of calls to build understanding and educated customers on options to better suit them individually
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
Materials Handler
Malone Staffing Hyundai Manufacturing
06.2017 - 03.2018
- Emptied aisles of debris, cleaned floors, and rearranged inventory or provide obstacle free warehouse floor
- Transported inventory items to appropriate locations
- Informed purchasing team of missing or damaged items immediately
- Reviewed inventory reports and activity to ensure correct documentation
- Received and unpacked shipments and new equipment as directed.
Cashier
Taco Bell
04.2015 - 10.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Dispatcher
JAT Bureau of Protective Services
05.2011 - 12.2012
- Communicated and recorded all emergencies and employee absences
- Increased area coverage by 25% with effective scheduling, routing calls to proper personnel
- Filed and documented recordings in Excel for every shift
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Education
Welding Certification Program - Computer Science
Auburn University
High School Diploma - General Studies
Montgomery Technical High School
2901 East South Boulevard Montgomery, AL 3611605-2013
Bachelor of Science - Business Management
University of Phoenix
4025 S Riverpoint Pkwy, Phoenix, AZ 8504004-2027
Skills
- Cleaning expertise
- Restroom care
- Sanitation techniques
- Strong work ethic
- Teamwork and collaboration
- Multitasking Abilities
- Active listening
- Organizational skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Credit and cash transactions
- Cash register systems
- Cash management
- Customer service excellence
- Time management skills
Timeline
Packer
Amazon
07.2023 - 08.2025
Cashier
Family Dollar
05.2022 - 12.2022
Custodial Engineer
Hyundai Glovis
09.2019 - Current
Call Center Representative
Sykes Enterprises
03.2018 - 05.2019
Materials Handler
Malone Staffing Hyundai Manufacturing
06.2017 - 03.2018
Cashier
Taco Bell
04.2015 - 10.2016
Dispatcher
JAT Bureau of Protective Services
05.2011 - 12.2012
Welding Certification Program - Computer Science
Auburn University
High School Diploma - General Studies
Montgomery Technical High School
Bachelor of Science - Business Management
University of Phoenix
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