Arika Pratt
Ontario,OR
Summary
Detail-oriented professional with extensive expertise in customer service, order management, and workflow optimization within an online business environment. Demonstrates proficiency in managing multiple priorities independently while ensuring effective communication and maintaining precise operational records. Skilled in various modern web-based tools, including Microsoft Office, Google Suite, and Tableau Cloud, enhancing overall productivity. Committed to delivering exceptional customer-focused results and contributing to the success of the Maddox team.
Overview
15
15
years of professional experience
Work History
Founder
Shop TerraCottage
Ontario, OR
02.2022 - Current
- Responded promptly to customer inquiries, maintaining a 100% customer satisfaction rate by resolving concerns and ensuring a seamless order experience
- Managed sales orders and inventory records to ensure accurate processing and fulfillment, resulting in a 600% sales increase over two years
- Developed and maintained an organized workflow for inventory updates, order tracking, and packaging, achieving a turnaround time of under 24 hours for most orders
- Utilized modern e-commerce tools and systems to streamline order management and sales and competitor analysis
Household Manager
Self-Employed
Ontario, OR
09.2018 - Current
- Created efficient systems for managing daily schedules, tasks, and long-term projects, ensuring smooth operations in a high-demand environment
- Designed and implemented budgets for household and business operations, maintaining accurate records and cost control with Microsoft Excel
- Maintained consistent communication and collaboration with team members, demonstrating excellent problem-solving and multitasking abilities
Automated Logistical Specialist
Idaho Army National Guard
Boise, ID
10.2009 - 06.2015
- Ensured the accuracy of logistics and inventory records by managing supply systems and preparing detailed reports
- Coordinated dispatch schedules and maintained clear communication with supervisors and team members
- Applied organizational skills to ensure all workflow processes were executed efficiently and aligned with established policies
Customer Service Manager
Walmart
Moscow, ID
09.2014 - 04.2015
- Maintained accuracy and organization in all operations, ensuring smooth customer experiences even during high-volume periods
- Acted as the primary point of contact for escalated customer issues, resolving concerns with professionalism and efficiency
- Supervised front-end operations, including processing sales transactions, overseeing inventory systems, and managing team schedules
- Trained and mentored new hires, fostering a high-performing team environment
Education
Bachelor of Science - Exercise Science and Health
University of Idaho
Moscow, ID09.2016
Skills
- Customer Service
- Order and Workflow Management
- Organizational Skills
- Attention to Detail
- Professional Correspondence Skills
- Proactive Self-Management
- Experienced with Contemporary Software Tools
- Adaptable
- Operations management
Timeline
Founder
Shop TerraCottage
02.2022 - Current
Household Manager
Self-Employed
09.2018 - Current
Customer Service Manager
Walmart
09.2014 - 04.2015
Automated Logistical Specialist
Idaho Army National Guard
10.2009 - 06.2015
Bachelor of Science - Exercise Science and Health
University of Idaho