Arika Santana
Kenosha
Summary
Responsible and reliable professional with a diverse business background. Quick learner with great organizational and people skills whose success lies in my commitment to 100% customer satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Care Professional Anslyst
Illumifin
01.2022 - Current
- Respond to customer inquiries via phone, email and chat
- Facilitate the successful resolution of client and customer disputes on insurance policies and billing issues with a 100% satisfaction rate
- Resolve customer complaints and issues in a timely and professional manner
- Process customer, insurance agents, and agent assistant's requests for payments, policy information, policy language definitions, and all forms as needed
- Maintain accurate customer records and form order information via phone interactions, and work notifications
- Collaborate with other departments within the call center to ensure customer satisfaction
- Assist with training new customer service associates
- Monitor customer feedback, and identify areas for improvement
- Participate in team meetings, and contribute to departmental goals
- Stay up-to-date, on insurance knowledge and industry trends
Front Desk Administrator
InterConnections, S.C.
06.2020 - 01.2023
- Greet clients and patients at the front desk
- Answer all incoming calls
- Direct all calls to the appropriate staff and or therapists or psychiatrist
- Take new client intakes over the phone and in person
- Manage therapists and psychiatrist calendars and daily schedules
- Schedule all appointments for new and existing clients and or patients on a daily basis
- Check insurance verification and eligibility
- Perform all switchboard and clerical duties as needed on a daily basis
Receptionist
Kenosha Achievement Center
08.2017 - 05.2020
- Greet clients and guests
- Answer all incoming calls and direct calls to the proper staff
- Schedule and manage Case Manager's appointments
- Manage the calendar for all members of the clerical department and case managers
- Order and manage all office supplies
- Take Car A Van payments and manage all incoming donations, payments and grants given to the The Kenosha Achievement Center
- Open and distribute all incoming mail daily
- Any and all clerical and customer service duties daily as needed
Receptionist Switchboard Operator
Abbott Laboratories
04.2009 - 08.2017
- Answered calls on a multi-line Meridian switchboard counsel
- Screened all visitors by adhering to company security policies
- Created employee and visitor badges
- Processed and maintained Parking Permit Spreadsheet
- Processed and maintained daily Switchboard spreadsheet
Employment Consultant
Matthews Employment
06.2005 - 12.2009
- Developed interview, training and follow-up procedure for English and Spanish speaking candidates
- Created marketing material in effort to enlist additional clients and expand candidate base
- Coached and mentored employment candidates in the Microsoft Office suite of products
Receptionist
Matthews Employment
08.2003 - 06.2005
- Answered and directed incoming calls to appropriate consultants
- Provided direction to incoming candidates in the proper completion of applications and legal documents
- Performed typing, filing, data entry and other clerical duties as assigned
Receptionist
Trizetto
09.2001 - 07.2004
- Answered and directed incoming calls to appropriate staff
- Responsible for error resolution of scanned forms utilizing data entry skills
- Supervised the purchase and requisition of all office supplies
Education
Certification in Officiate Administration -
Gateway Technical College
Kenosha, WI09.2001
High School Diploma -
Tremper High School
Kenosha, WI06.1999
Skills
- Calendar Management
- Multi-line Phone Systems
- Administrative Experience
- Microsoft Outlook
- Microsoft Powerpoint
- Office Management
- Case Management
- Personal Assistant Experience
- Recruiting
- Microsoft Excel
- Microsoft Word
- Customer service
- Research
- Fundraising
- Insurance Verification
- Microsoft Office
- Google Docs
- Communication skills
- Computer skills
- Patient service
- Human resources
- Event planning
- Employee orientation
- Data entry
- Intake
- Schedule management
- Clerical Experience
- Typing
- Live chat
- Documentation review
- Google Suite
- Supervising experience
- Conflict management
- HIPAA
- Windows
- Front desk
- Talent acquisition
- Sales
- Sourcing
- Marketing
Certification
CNA
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Care Professional Anslyst
Illumifin
01.2022 - Current
Front Desk Administrator
InterConnections, S.C.
06.2020 - 01.2023
Receptionist
Kenosha Achievement Center
08.2017 - 05.2020
Receptionist Switchboard Operator
Abbott Laboratories
04.2009 - 08.2017
Employment Consultant
Matthews Employment
06.2005 - 12.2009
Receptionist
Matthews Employment
08.2003 - 06.2005
Receptionist
Trizetto
09.2001 - 07.2004
Certification in Officiate Administration -
Gateway Technical College
High School Diploma -
Tremper High School
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