Experienced store manager with over 20 years of honed customer service skills. Recognized for fostering a supportive work environment, adept at conflict resolution and vendor relationship building. Proficient in managing ordering, inventory, and financial operations through Excel systems. Committed to upholding policies and procedures while ensuring team-wide compliance.
Hi, I’m
Arika Suter
Verdi,NV
Summary
Overview
20
years of professional experience
Work History
Sephora
ASM/ Sales and Service Leader
11.2020 - 06.2025
Job overview
- Managed service team to elevate customer satisfaction and loyalty via comprehensive training and support.
- Implemented process improvements that streamlined operations and reduced service response times.
- Guided team members on optimal practices to enhance service delivery standards.
- Analyzed performance metrics to identify areas for operational efficiency and develop strategic initiatives.
- Developed training programs focused on enhancing team skills and improving customer engagement techniques.
- Drove initiatives to integrate new technologies, improving workflow efficiency and service quality.
- Managed conflict resolution processes, ensuring timely and effective solutions to customer concerns.
- Time Management to Keep Team Members on task and always preserving every moment with work to help each other out. To keep everyone feeling like were one Big cohesive Team.
Raleys
Store Manager
03.2012 - 09.2020
Job overview
- Store Manager for raley's - Reno, NV
- A Positive, Innovated and Exceptional Manager. Very Transparent. I've been in Retail Business for 20 Years. I thrive on Team Building, Being A Strong Example of Excellent Above and Beyond Customer Service. Create a Environment that is safe, have a Open door Policy, Great rappor with Employees, Customers, My Superiors and Venders. I am a Marketing Master. I work on staff development and look for Employees who want to Excel in our company. Create a environment of excitement and drive become the next Leader.
- Multi-tasking. ...
- Decision-making. ...
- Leadership. ...
- Time Management
- Mentoring
- Reasonable and Sensative to Employees Needs and Wants
- Motivation. ...
- Organizational skills. ...
- Excel and SSCS Programming Well-Versed
- Effective communication. ...
- Attentive of Cutting Costs and Order Maintaining
- Vender Relationships
- Handling Money and Balancing Tills Daily
- Employee scheduling
- Dedication
- Arika Suter
Safeway Starbucks kiosk
Safeway Assistant Manager/Starbucks Store Manager
07.2005 - 03.2012
Job overview
- A well diverse Manager that is very transparent. Full of knowledge in many Areas and a Team Player. Always making my employees aware I am No Better than them and I am Understanding, know that Life is Crazy and Things happen. I do not favor Employees and Treat Them All the same. I understand and work very well with all different personality types and Appreciate that we are All A Little Different. I strive on Always being busy and do well under Pressure. Appreciate employees, my Superiors time lines, schematics, Software, and Vender Relations. I Always am very sensitive to Customer Service needs, wants and Complaints and have Mastered this over the Years.
- Organization
- Conflict Resolution
- Recruiting and Hiring
- Excellent Interviewer
- Follow Policies and Procedures and Be the Example for the team
- Inventory Management
- Decision Making
- Customer Service
- Problem Solving
- Performance Maintenance
- Communication
- Product Knowledge
- Flexibility
- Incentives
- Leadership
- Scheduling
- Delegation
- Training Development
- Coaching and Mentoring
Education
Truckee Meadow Community CollegeReno, NV
Associate's Degree from Business Management
11.2021
University Overview
Prater Way College of Beauty
Cosmetology License
01.2005
University Overview
Skills
- Team management
- Exceptional communication
- Coaching and mentoring
- Financial acumen
- Customer service excellence
- Complaint resolution
- Order fulfillment
- Account management
- Report preparation
- Training development aptitude
- Organization and record keeping
- Project Management
- Leadership Creativity
- Time/Skill Management
Accomplishments
Accomplishments
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
- Supervised team of Number staff members.
- Resolved product issue through consumer testing.
- Achieved 100% through effectively helping with deadlines, rollouts and Contest’s.
Timeline
ASM/ Sales and Service Leader
Sephora
11.2020 - 06.2025
Store Manager
Raleys
03.2012 - 09.2020
Safeway Assistant Manager/Starbucks Store Manager
Safeway Starbucks kiosk
07.2005 - 03.2012
Truckee Meadow Community College
Associate's Degree from Business Management
Prater Way College of Beauty
Cosmetology License
Similar Profiles
Arianna MammucariArianna Mammucari
Beauty Advisor at SephoraBeauty Advisor at Sephora
Esther Gabler CayuelaEsther Gabler Cayuela
Retail Sales Associate at SephoraRetail Sales Associate at Sephora
Lily WildbergerLily Wildberger
Warehouse Associate at SEPHORAWarehouse Associate at SEPHORA
Aaliyah LeeAaliyah Lee
Beauty Sales Associate at SephoraBeauty Sales Associate at Sephora
Carson KroshusCarson Kroshus
Volunteer at Church Of Jesus Christ Of Latter Day SaintsVolunteer at Church Of Jesus Christ Of Latter Day Saints