Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arikka Muhijuka

Carrollton,TX

Summary

  • Over 10 years of experience working in the mortgage industry including profound knowledge in Loss Mitigation. MHA/Underwriting, Bankruptcy, Loan Servicing, Property Preservation & Hazard Claims. Candidate possesses a WELCOMING approach to clients and customers. Excellent problem solving and team building skills are a mere portion of the dedication displayed on a daily basis.
  • Stacked organizational habits allow the ability to maintain a large work portfolio while delivering excellent service to clients as well as upper management.
  • Elegant Interpersonal skills with professional phone skill sets
  • Self-motivated and detail-oriented with the ability to work in a team environment or independently.
  • Outstanding problem-solving and conflict resolution skills.
  • Exhibits strong leadership qualities. Naturally acts as a team lead for co workers
  • Extremely creative with effective problem solving intelligence.
  • Proficient with Word, Excel and Outlook
  • Quick learner with the ability to adapt to systematic and business process change
  • Assists co-workers with questions and escalations
  • Often appointed to train and guide new hires on work practices
  • Often recognized and rewarded for work ethic and top ranked performance
  • Computer savvy/tech savvy
  • IT expertise- Possesses the ability to access computer software issues without IT support

Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with 9 years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction. Customer-oriented sales professional with 9 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience

Work History

Home Solutions Senior Associate-Special Servicing-Sr Chat Associate

Mr.Cooper/Nationstar Mortgage
05.2016 - Current
  • Responsible for compliance with the Fair Debt Collections Practices Act and consumer privacy laws
  • Single Point of Contact (SPOC)
  • Structures the settlement including the settlement agreements, modifications, repayment plans, deed in lieu and short sales
  • Assigned a monthly pipeline of over 400 loans to cure
  • Maintains relationships with customers to help reach a solution to satisfy the customer
  • Resolves customer issues with very few escalated calls by explaining processes and setting expectations
  • Very knowledgeable regarding front and back end mortgage processes
  • Exceeds in curing/reinstating accounts
  • Refers accounts for litigation or post judgment action, when necessary and justified
  • Reviews all accounts for correct statute of limitation date and resolves prior to statute expiring
  • Reviews all accounts for credit worthiness of the debtors and locates any owned assets subject to attachments
  • Bankruptcy filing, payment processing and cash app experience
  • Maintains open communication with debtors in a professional and respectful manner.
  • Reported any discrepancies or errors in pricing or inventory levels to management.

Client Management Processor/Hazard Claims Processor

MSI
05.2015 - 05.2016
  • Process incoming mail pertaining to the hazard insurance claims within established timelines
  • Track hazard insurance claim auto-endorsements
  • Obtain and review hazard insurance claim documents for accuracy
  • This may include, but is not limited to: hazard insurance affidavits, adjuster's estimates, invoices, receipts, contractor's license/insurance and form W-9
  • Process disbursement requests in an accurate and timely manner in accordance with both MSI procedure and investor guidelines
  • Order inspections and appraisals timely to avoid delays in repairs or rebuilding of structure
  • Maintain a working knowledge of investor guidelines and changes to reduce risk to the bank group involving hazard insurance claims
  • Manage the incoming volume of hazard insurance claims efficiently while ensuring every pending claim is reviewed and followed up on per established requirements
  • Actively work every pending hazard insurance claims to expedite the repair process to the satisfaction of MSI, the homeowner and contractor
  • Research items and follow-up with customers in a timely manner
  • This may involve working closely with other bank associates, other mortgage associates, or third parties (insurance agents, claim adjusters, contractors, etc.) to obtain the necessary information.

CSR/Billing Executive

Humana
Irving , TX
02.2011 - 05.2015
  • Insurance/Customer Service Rep Assisted customers with paying on their bills/past due bills Filed invoices.
  • Looked over customer insurance.
  • Took payments over the phone CC/CHECKING ACC.
  • Updated customer files with current account information. Successfully handled all relations issues.
  • Assisted in the training of new customer representative and associates.
  • Generated repeat business through successful client follow-up. Took inbound calls/outbound calls.
  • Gave customer info on medicines.
  • Gave customers their deductible.
  • Help customers know what type of insurance they had.
  • Gave customers the amount Offer advice or refer customers to debt counselors.
  • Record new commitment to repay debt.
  • Handled customer inquiries and complaints in a timely manner.
  • Provided customer service support to customers over the phone and by email.
  • Identified customer needs and provided appropriate solutions.
  • Researched required information using available resources.
  • Followed up with customers to ensure their satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Analyzed call trends to identify areas of improvement for customer service processes.
  • Developed strategies to improve quality of customer service delivery.
  • Assisted in the development of customer service procedures and policies.
  • Performed account maintenance activities such as updating client information in databases.
  • Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.

Education

Bachelor's Degree - Business Management

Texas Southern University
05-2010

High School Graduate -

W.T White High School
01-2005

Skills

  • Stacked organizational habits
  • Excellent service
  • Interpersonal skills
  • Professional phone skill sets
  • Self-motivated
  • Detail-oriented
  • Team environment
  • Outstanding problem-solving
  • Conflict resolution
  • Leadership qualities
  • Team lead
  • Creative
  • Effective problem-solving
  • Proficient with Word
  • Excel
  • Outlook
  • Quick learner
  • Adaptability
  • Assisting co-workers
  • Training and guiding
  • Work ethic
  • Top-ranked performance
  • Computer savvy
  • Tech-savvy
  • IT expertise
  • Preparing reports
  • Management Support
  • Data Entry
  • Workplace Safety
  • Program Support
  • Production Support
  • MS Office
  • Performance Evaluations
  • Performance Improvement

Timeline

Home Solutions Senior Associate-Special Servicing-Sr Chat Associate

Mr.Cooper/Nationstar Mortgage
05.2016 - Current

Client Management Processor/Hazard Claims Processor

MSI
05.2015 - 05.2016

CSR/Billing Executive

Humana
02.2011 - 05.2015

Bachelor's Degree - Business Management

Texas Southern University

High School Graduate -

W.T White High School
Arikka Muhijuka