Arin McDonald

Proactive and reliable multitasker with excellent organization skills and ability to prioritize patient needs and coordinate daily basic care needs

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.
• Cross-sold insurance products to existing clients to reach sales targets.
• Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Worked closely with other team members to optimize sales strategies and achieve regional goals.
• Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
• Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.

Assist customers with technical issues and questions about computer hardware and software

Troubleshooting: Identifying and fixing problems with hardware and software, such as connection issues, slow performance, and data access problems

Installation: Helping customers install software and hardware on their computers

Training: Providing training on hardware and software for end-users

Documentation: Sending technical documentation to customers

Documentation: Sending technical documentation to customers

Recommendations: Making recommendations for hardware changes when a computer can't support a particular software

Remote control: Taking over control of a customer's computer remotely to resolve issues

Network testing: Testing an organization's network to ensure everything is operating properly

Software and hardware upgrades: Upgrading software and hardware as needed

New user accounts: Setting up new users' accounts and profiles

Password issues: Dealing with password issues

• As a customer service agent for Sutherland Global Services I interacted with customers to handle complaints, processed orders, and provide information about their bills, and our products and services
• Some experience I've gained from working at Sutherland Global Services are good communication, problem-solving, and computer skills