Summary
Overview
Work History
Education
Skills
Timeline
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Arin Murrieta

Jacksonville

Summary

Seasoned professional with over 5 years of customer service experience in medical and pharmaceutical settings. Skilled in handling high-volume calls, coordinating with cross-departmental teams, and possessing strong computer knowledge. Seeking to leverage expertise as a Customer Service Representative.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

A1 Auto Sales & Service
10.2024 - 04.2025
  • Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
  • Managed project deadlines successfully by prioritizing tasks and staying organized under tight schedules in various temporary roles.
  • Improved customer satisfaction with prompt and professional service during temporary placements in customer-facing roles.

Remote Call Center

Walmart
11.2022 - 10.2024
  • Addressed customer inquiries, ensuring responses were both timely and professional, fostering positive relations and customer satisfaction.
  • Coordinated cross-departmental collaboration with billing, coding, and clinical documentation teams to streamline communication and service efficiency.
  • Handled a high volume of incoming calls to disseminate information and coordinate scheduling, while verifying patient insurance eligibility to facilitate seamless appointment processes.

Customer Service Representative

Shalom Health Services
02.2022 - 11.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative/Cashier

RaceTrac
08.2020 - 01.2022
  • Provided exemplary customer service by efficiently handling inbound calls, ensuring each interaction was meticulously documented for quality assurance.
  • Managed sensitive customer information with utmost confidentiality, adhering strictly to privacy guidelines during account access and payment processing.
  • Resolved complaints with promptness and professionalism, serving as a dedicated liaison to address individual customer needs and enhance satisfaction.

Customer Service Representative / Call Center

TSYS
06.2017 - 08.2019
  • Delivered exceptional customer support by efficiently responding to inquiries and resolving issues, ensuring a positive service experience.
  • Utilized various systems and applications to research and retrieve information, providing accurate and timely responses to customer needs.
  • Managed customer transaction processes, including card activation and balance top-ups, while maintaining detailed records of customer interactions.

Education

Associate of Sciences - Medical Assistant

Concorde Institutions
Jacksonville, Florida
12.2019

Skills

  • Customer service
  • Critical thinking
  • Active listening
  • Call center experience
  • Microsoft Excel
  • Microsoft outlook
  • Dispute resolution
  • CRM software

Timeline

Customer Service Representative

A1 Auto Sales & Service
10.2024 - 04.2025

Remote Call Center

Walmart
11.2022 - 10.2024

Customer Service Representative

Shalom Health Services
02.2022 - 11.2022

Customer Service Representative/Cashier

RaceTrac
08.2020 - 01.2022

Customer Service Representative / Call Center

TSYS
06.2017 - 08.2019

Associate of Sciences - Medical Assistant

Concorde Institutions

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Arin Murrieta