Arin Thomas
Bowdoinham
Summary
Client-focused professional with extensive experience in customer service. Delivers exceptional support, fostering customer satisfaction and loyalty. Skilled in communication and problem-solving, with a strong ability to manage multiple tasks. Committed to enhancing operational processes to improve the customer experience.
Overview
12
12
years of professional experience
Work History
Scale House Operator
Auburn Aggregates
Auburn
11.2021 - Current
- Coordinated daily trucking duties for all drivers to ensure timely deliveries
- Managed daily billing and payments from ticketing to invoicing to ensure accurate financial records
- Maintain Accounts receivables for all Aggregates operations. Processed collections for all account
- Process credit application for new customers
- Process required paperwork for all new vendors
- Answer and dispatch all phone calls for quarry operations
- Oversaw incoming and outgoing trucks on scales to maintain operational efficiency
- Maintained daily inventory logs for all aggregates products to track stock levels
- Monitored equipment performance and reported maintenance needs promptly.
- Ensured adherence to safety protocols during all operational activities on site
- Maintained communication with truck drivers regarding arrival times, paperwork requirements, and product availability
- Maintained time clock portals for all Aggregate employees
Finance Manager
Rotary Auto Sales
Lewiston
09.2014 - 11.2021
- Collaborated with sales teams to analyze pricing strategies and profitability.
- Worked directly with banking institutions and insurance companies to provide all customers with excellent customer service.
- Processed credit applications
- Collections on all inhouse financing
- Maintained all state required paperwork for customers and new purchases
- Inventoried required parts needed for used car purchases
- Customer service and sales for all incoming customer
Education
Falmouth High School
Falmouth, MESkills
- Outbound scale operations
- Order dispatching
- Inventory management
- Equipment monitoring
- Safety protocol adherence
- Safety procedures
- Billing operations
- Accounts receivable
- Vendor coordination
- Compliance documentation
- Pricing strategy analysis
- Customer management
- Customer service
- Data entry
- Multitasking Abilities
- Time management
- Detail orientation
- Effective communication
References
References available upon request.
Timeline
Scale House Operator
Auburn Aggregates
11.2021 - Current
Finance Manager
Rotary Auto Sales
09.2014 - 11.2021
Falmouth High School