Summary
Overview
Work History
Education
Skills
Tel
Timeline
Generic

Arineshia Wade

Lancaster,SC

Summary

Fifteen years plus of experience providing customer support in busy call center environments for public utility and insurance industry employers. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues, and win customer loyalty. Strategic-relationship/partnership-building skills listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. Goal-oriented professional with extensive experience in dedicated customer service. Remains highly poised, positive and confident to thrive in fast-paced environment. Focused on continual self-improvement to professionally represent company.

Overview

1
1
year of professional experience

Work History

Office Manager

No Limit LLC
Pageland, SC
12.2022 - 03.2024
  • Manage and supervise retail office staff, including hiring, training, scheduling, and performance evaluation.
  • Oversee daily operations, including inventory management, cash handling, and customer inquiries.
  • Contact clients to discuss outstanding balances and negotiate payment arrangements professionally and diplomatically.
  • Provide administrative support to retail staff, including answering questions, processing paperwork, and scheduling.
  • Develop and implement office policies and procedures to enhance efficiency and productivity.
  • Provide excellent customer service and resolve customer complaints in a timely and professional manner.
  • Prepare and manage basic reports and documents.

United Health Care
  • Meet the performance goals established for the position in the areas of patient satisfaction, accuracy, quality, and attendance.
  • Meet department standards to adherence metric.
  • Adherence metric is evaluated daily.
  • Consistently exhibits behavior and communication skills that demonstrate Optum’s commitment to superior customer service, including quality, care, and concern with every internal and external customer.
  • Multi – task utilizing double monitors for data entry, phone etiquette, and use of resources while maintaining proper guidelines.
  • Provides services to internal and external customers involving the exchange of complex and sensitive information while acting as patient advocate.
  • Assists other Patient Support Center Representatives and Supervisors with daily paperwork load as needed to resolve and / or document patient issues.
  • Recognizes financial, medical, and legal risks based on data collected during customer interactions and follows appropriate procedures.

Cashier

Walmart
  • Customer service: Greet customers, answer questions, and provide a positive shopping experience
  • Processing payments: Scan items, apply discounts, and process purchases.
  • Handling returns: Accept returns and exchanges.
  • Maintaining cash registers: Keep cash registers in working order.
  • Maintaining store policies: Implement store policies and procedures.
  • Keeping the area clean: Keep the work area clean and presentable.
  • Assisting other associates: Help other associates as needed.
  • Safety: Conduct safety sweeps and follow procedures for handling hazardous materials.

Customer Service Representative

IQor
  • Answer inbound calls and greet customers with energy and enthusiasm
  • Assist customers with utilities accounts, payments and collections of accounts
  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
  • Meet department productivity and quality standards
  • Strive for first call resolution and take true ownership of customer needs and issues
  • Communicate and follow instructions for one call customer resolution
  • Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns
  • Take an active role in educating customers about our clients products and services

Machine Operator

Morcon
  • Adhere to all directions from Shift Leadership
  • Adhere to all Morcon safety policies and procedures
  • Adhere to all break schedules
  • Secure work areas to maintain a safe working environment
  • Prepare and stage raw materials in an organized, clean, and safe manner including, but not limited to paper, boxes, sleeves, bags, tape, shrink wrap and pallets
  • Communicate with Production Material Handlers to obtain materials as needed
  • Prepare paper for roll changes
  • Transport finished goods to pallets
    Perform proper stacking method according to product type

Cashier

Zaxbys
  • Assisted customer with taking their order and also packing out their food
  • I was also a team lead at this location where I made sure everyone was doing their job and also making sure everyone was fully trained when they started their job at this location.

Education

Criminal Justice -

USC Lancaster
01.2017

High School Diploma -

Lancaster High School
Lancaster, SC
05-2010

Skills

  • Customer Service
  • Call Center Service Operations
  • Complaint Handling/Dispute Resolution
  • Multiline Phone Use
  • MS Word
  • Excel
  • Access
  • Billing
  • Team Supervision
  • Staff Management
  • Office Management
  • Compliance Monitoring
  • Employee Supervision
  • Bookkeeping
  • Data Entry
  • Staff hiring
  • Customer Relations
  • Employee Training
  • Scheduling
  • Scheduling Coordination
  • Policy Implementation

Tel

704-242-5464

Timeline

Office Manager

No Limit LLC
12.2022 - 03.2024

United Health Care

Cashier

Walmart

Customer Service Representative

IQor

Machine Operator

Morcon

Cashier

Zaxbys

Criminal Justice -

USC Lancaster

High School Diploma -

Lancaster High School

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Arineshia Wade