Arinn Cruz
Springfield,MO
Summary
Dynamic and results-oriented professional with extensive experience in housekeeping and customer service, notably with VIB By Best Western. Excelled in enhancing cleanliness ratings and guest satisfaction through effective teamwork and a positive attitude. Skilled in food preparation and safety, from working at Andy's Frozen Custard and attending 3 years of culinary. I Demonstrate a quick learning ability and multitasking prowess. Proven track record of fostering a productive work environment and achieving high health inspection scores.
Overview
3
3
years of professional experience
Work History
Housekeeping Cleaner
VIB By Best Western
03.2024 - Current
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
- Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
- Demonstrated flexibility by adapting to changes in schedules or room assignments when needed.
- Addressed guest complaints regarding room cleanliness promptly, resolving issues to ensure satisfaction.
- Spoke to guest to make sure they were enjoying their stay, and to ask if they had any requests.
Crew Kitchen Staff Member
Andys Frozen Custard
04.2022 - 12.2022
- Enhanced customer satisfaction by consistently providing high-quality food and maintaining a clean, organized kitchen environment.
- Followed all safety protocols and maintained a safe working environment, reducing the risk of accidents or injuries.
- Increased kitchen efficiency by streamlining workflow processes and implementing time-saving techniques during peak hours.
- Played an integral role in maintaining high health inspection scores through diligent cleaning practices and adherence to sanitation guidelines.
- Collaborated with team members to improve overall efficiency, resulting in shorter wait times for customers. (Had to get treats out in under a minute)
- Offered suggestions for improving kitchen processes, resulting in increased productivity and a better work environment for all staff members.
Team Lead
Urban Air Trampoline And Adventure Park
11.2021 - 04.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Threw Birthday parties and served food to children and adults
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Kickapoo High School
Springfield, MO05.2024
Skills
- Housekeeping
- Food Preparation
- Quick Learner
- Multitasking
- Positive Attitude
- Teamwork
- Customer Service
- Safe Food Handling
- Food safety knowledge
- Food presentation
- Order Taking
- Cleaning and sanitation
- Allergy awareness
- Strong Work Ethic
- Cash Handling
- Guest Engagement
- Table Bussing
Timeline
Housekeeping Cleaner
VIB By Best Western
03.2024 - Current
Crew Kitchen Staff Member
Andys Frozen Custard
04.2022 - 12.2022
Team Lead
Urban Air Trampoline And Adventure Park
11.2021 - 04.2022
High School Diploma -
Kickapoo High School